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Tourist
Posts: 4

Quik on iOS crashing

I have spent hours trying to make and edit movies from a recent trip away. The app keeps crashing on my iPad so I tried to start again on my iPhone with the same problem, I tried changing the format and shortening one long film in to 3 short ones of 2-3min but same thing. Eventually finished one and started on the second after multiple attempts and many frustrating hours, then the app crashed again and deleted one of my videos and won’t load the other one... I have tried turning off the device, tried deleting and reinstalling the app, all with no result... I see that I’m not the only person having this trouble... something needs to be done about this.
GoPro
Posts: 454

Re: Quik on iOS crashing

@fireybluff33633 

Sorry about the issue you are having with Quik App. For now there's no info about a coming update.
Best course of action is still to delete and install the app again (save all videos first) sometimes clean install helps reset things up - but you did that already :(

We've recently introduced the multi-clip-editing experience (Quik) inside of GoPro App (version 6.1) - it may not be complete right now but another update is in the pipeline coming end of this month. Maybe you can check it out.

GoPro
Posts: 454

Re: Quik on iOS crashing

Also Quik App is a powerful app that is requiring a powerful phone. Don't know which device you have.

Here some other tips that you could try if you want to stay on Quik.

  • Change the video style (prefere RAW)
  • Modify a little something in your project - move media in timeline
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Save video as a draft, then Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Don't update to iOS13 > as I said we don't have any update for Quik App for now so issues with iOS 13 will not be addressed :(

It can be that one video or photo has a problem and it messes up the whole app :( but hard to know which unless you add them one by one.

Tourist
Posts: 8

Re: Quik on iOS crashing

@fireybluff33633, what resolution do your clips have?
I have the same issues with Quick and the GoPro mobile app, when editing 4k video clips.
If the clips are recorded in Full HD only, the app works stable. Maybe you can share more details.
Tourist
Posts: 4

Re: Quik on iOS crashing

Hi mate, I tried again last night after deleting the app again, made sure I had plenty of storage and then tried again on another device (new iPad and new iPhone)
I tried downloading to photos on the iPad and a notification did come up that the resolution was too good for the device to handle and edit! So I think you are correct!
This might be a silly question but is there a way I can change the quality on the GoPro and redownload them??
I have made a couple of similar movies in the past and never had an issue though? I don’t play with the video settings so not sure why they would be different from the past videos?
GoPro
Posts: 454

Re: Quik on iOS crashing

@fireybluff33633 @blueblaze35108 


It is true that, I would recommend to stick to 1080p/60fps footage and nothing above. 4K is way too demanding and hard to process.

Also > Quik App only exports at 1080p max so no need to use anything higher than that - it would be wasted.

 

If you did reinstall the app > go to the Settings in Quik App (Home, top right corner) to make sure that you've chosen 1080/60 otherwise your exported video will be in 720p.

 

 

Tourist
Posts: 4

Re: Quik on iOS crashing

@blueblaze35108 @haindash
I have checked and a couple of the clips I’ve been trying to use are 4K 30fps.
Is there a way to change that to 1080p in the GoPro app? Or in the quik app??
GoPro
Posts: 454

Re: Quik on iOS crashing

So I don't know what's your iPhone model, or maybe I missed it. But basically 4K is very demanding and GoPro App / Quik App have to decode simultaneously 2 4K videos to transition smoothly between the two videos (not just read/play one at a time) which makes it more tricky. I can edit 4k files on my iPhone X for example. 

GoPro App / Quik App doens't do the job (yet I guess) of transcoding your files to a smaller resolution though :(