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10-22-2018 03:23 PM
Quik not working with videos
[ New ]Solved! Go to Solution.
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10-23-2018 02:16 AM
Re: Quik not working with videos
[ New ]https://gopro.com/help/articles/block/hevc > to see modes working in HEVC
Seems like you are experiencing this HEVC bug. Sorry :( Good news is that we're on it and it will be fixed soon. I don't have a date exactly but it was reported yesterday and team is fixing and testing all that before pushing it live in 5.0.2
Cheers, :)
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10-23-2018 02:02 AM
Re: Quik not working with videos
[ New ]Hi there,
Sorry about that, what kind of files are you using? We found an issue with HEVC files blocking the app > the preview is black and the video doesn't save. This would be the case with 4K/60 or 1080/240 for example. Is that your case?
We will push a fix asap in 5.0.2.
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10-23-2018 02:10 AM
Re: Quik not working with videos
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10-23-2018 02:16 AM
Re: Quik not working with videos
[ New ]https://gopro.com/help/articles/block/hevc > to see modes working in HEVC
Seems like you are experiencing this HEVC bug. Sorry :( Good news is that we're on it and it will be fixed soon. I don't have a date exactly but it was reported yesterday and team is fixing and testing all that before pushing it live in 5.0.2
Cheers, :)
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10-23-2018 04:07 AM
Re: Quik not working with videos
[ New ]Just FYI: I have the Beta Tester Quik app on LG v30 (used to have Samsung Galaxy but found most GoPro apps/and others don't perform as well on that phone) and getting the black/frozen/stuttering with HEVC files from my HERO7 Black. I had my HERO7 set to record all videos in HEVC so nothing works :(
Tried making trimmed videos in the GoPro app, which worked, but hoped that maybe it would change the format to h.264 on the newly created clips. Apparently this doesn't work either as the newly created trimmed clips also don't work in Quik.
Glad to hear you are working on it..will we also be seeing the GPS stickers soon, like in iOS? :)
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10-23-2018 04:14 AM
Re: Quik not working with videos
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10-23-2018 07:26 AM
Re: Quik not working with videos
[ New ]@danielr15 Which GPS sticker are you talking about? Quik App has the speed overlay on both iOS and Android, you can activate it when GPS has been active while filming and we can get your speed info.
5.0.2 with the HEVC fix will be shipped shortly
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10-23-2018 07:43 AM