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Tourist
Posts: 2
Accepted Solution

Quik not working in my new phone

Hi!

 

I was using a Xiaomi Redmi GO with Android Go. Everythig worked well with Quik.

 

I now have a new phone, a Xiaomi Redmi 7A (android 9). It has more RAM. Unfortunately, Quik is not working in my new mobile. It produces black videos or frezze shaking videos... 

 

 

I need your support

 

Thanks!


Accepted Solutions
Highlighted
Tourist
Posts: 2

Re: Quik not working in my new phone

Hi there..

 

I did everything I could., clean cache, clen data, uninstall, install, etc

 

And the end, I manage to find a solution. The thing is that is the file I wanted to edit is located in internal storage, quik app android does not manage to edit my video propertly. But if the video I want to edit is storaged in a SD Card, Quik app works great

 

I think it should work in both cases, but, at least I find a solution for me

View solution in original post


All Replies
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GoPro
Posts: 13,878

Re: Quik not working in my new phone

Hi @deftgorge105

 

Have you tried clearing the app's cache?

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Quik not working in my new phone

Hi there..

 

I did everything I could., clean cache, clen data, uninstall, install, etc

 

And the end, I manage to find a solution. The thing is that is the file I wanted to edit is located in internal storage, quik app android does not manage to edit my video propertly. But if the video I want to edit is storaged in a SD Card, Quik app works great

 

I think it should work in both cases, but, at least I find a solution for me

Highlighted
GoPro
Posts: 13,878

Re: Quik not working in my new phone

Thanks for sharing @deftgorge105

We appreciate it. We'll also have this shared to the team.

 

Feel free to post back if something comes up.

 

Regards,

Ej