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Reply
Tourist
Posts: 2

Quik no funciona.

Hola, cuando bajé la aplicación en android me funcionaba perfectamente. Llevo una semana que cuando voy a seleccionar las fotos para editar el vídeo, se cuelga la aplicación y se reinicia... He desinstalado e instalalado nuevamente la aplicación y sigue dado problema. No sé cómo solucionarlo. Su alguien me puede ayudar... Gracias. Un saludo.
GoPro
Posts: 9,487

Re: Quik no funciona.

Hi @isabelmari823

 

What camera and phone are you using?

Please go over the steps on Quik for mobile Crashes.

 

Just a heads up, there is currently an issue with Quik on Android phones when it comes to adding photos.

And our team is working on it.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Quik no funciona.

Mi móvil es Samsung Galaxy m20. Hace dos semanas me funcionaba perfectamente Quik app, pero ahora no me deja seleccionar las fotos de la galería, da error y se cuelga. He intentado seleccionar las fotos de la nube de Gmail, sí que me deja seleccionar más de una foto y cuando acepto se vuelve a colgar y no puedo seguir editando el vídeo.
No tengo problema de espacio en el móvil, tengo bastante capacidad.
He reiniciado el móvil después de borrar y reinstalar la aplicación, y sigue sin funcionar... Es curioso que hace dos semanas me funcionaba bien, y ahora no puedo.
GoPro
Posts: 7,857

Re: Quik no funciona.

Thank you for sharing, @isabelmari823. Sorry for the inconvenience. This is a known issue that our team is working on at this time. We will keep you posted as we receive updates on a fix.