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%3CLINGO-SUB%20id%3D%22lingo-sub-356248%22%20slang%3D%22pt-BR%22%3EQuik%20does%20not%20open%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356248%22%20slang%3D%22pt-BR%22%3EI%20can%20not%20make%20videos%20and%20can%20not%20open%20my%20videos%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-356248%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356383%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20nao%20abre%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356383%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106838%22%20target%3D%22_blank%22%3E%40ronaldom7854%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20phone%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20using%20an%20Android%20phone%2C%20see%20if%20clearing%20the%20cache%20will%20help.%20NO%26nbsp%3Bneed%20to%20clear%20data.%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20trey%20the%20steps%20on%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FQuik-for-mobile-Crashes%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3CBR%20%2F%3E%20You%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357042%22%20slang%3D%22fr-FR%22%3ERe%3A%20Quik%20nao%20abre%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357042%22%20slang%3D%22fr-FR%22%3EThere's%20currently%20an%20issue%20on%20Android%3A%20when%20adding%20photos%20to%20a%20project%2C%20the%20app%20is%20crashing.%20We%20are%20investigating.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358403%22%20slang%3D%22pt-BR%22%3ERe%3A%20Quik%20does%20not%20open%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358403%22%20slang%3D%22pt-BR%22%3EI%20already%20tried%20clearing%20the%20cache%20it%20still%20crashes%2C%20my%20phone%20is%20Huawei%20P20%20Pro%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Quik nao abre

Nao consigo fazer videos nem consigo abrir os meus videos
GoPro
Posts: 9,484

Re: Quik nao abre

Hi @ronaldom7854

 

What phone are you using?

If using an Android phone, see if clearing the cache will help. NO need to clear data.

You can also trey the steps on this link.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

 

Thanks!

Ej

GoPro
Posts: 450

Re: Quik nao abre

There's currently an issue on Quik Android: when adding photos to a project, the app is crashing. We are investigating.
Sightseer
Posts: 2

Re: Quik nao abre

I already tried clearing the cache it still crashes, my phone is Huawei P20 Pro
GoPro
Posts: 9,484

Re: Quik nao abre

Hi @ronaldom7854

 

To isolate the issue further, are you working with just video files or are you adding some photos?

As mentioned by @haindash there's currently an issue on Quik for mobile on Android when adding photos.

 

Thanks!

Ej