Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-294564%22%20slang%3D%22en-US%22%3EQuik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294564%22%20slang%3D%22en-US%22%3E%3CP%3EEvery%20time%20I%20create%20a%20video%2C%20Quik%20duplicates%20the%20right%20and%20left%20edges%20of%20the%20screen.%26nbsp%3B%20This%20completely%20ruins%20the%20video.%3C%2FP%3E%3CP%3EIt%20is%20not%20visible%20on%20the%20preview%2C%20during%20creation.%26nbsp%3B%20However%2C%20it%20happens%20once%20you%20save%20the%20video.%3C%2FP%3E%3CP%3EI%20have%20tried%20numerous%20video%20styles%2C%20using%20various%20photos%20and%20video.%26nbsp%3B%20I%20have%20cinema%20mode%20selected%2C%20saving%20in%201080p.%3C%2FP%3E%3CP%3EPlease%20see%20the%20sides%20of%20the%20attached%20photo.%26nbsp%3B%20The%20sides%20are%20duplicated%20by%20Quik%20-%20not%20intentionally.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-294564%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294593%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294593%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EThis%20issue%20is%20already%20being%20worked%20on%20by%20the%20team%20in%20charge.%3C%2FP%3E%0A%0A%3CP%3EWe'll%20get%20this%20post%20updated%20one%20we%20have%20additional%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294972%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294972%22%20slang%3D%22en-US%22%3E%3CP%3ELooking%20back%20at%20posts%20from%20others%2C%20it%20appears%20as%20though%20this%20issue%20was%20originally%20reported%20three%20weeks%20ago%20by%20someone%20else.%26nbsp%3B%20Any%20progress%20towards%20a%20solution%3F%26nbsp%3B%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294986%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294986%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20but%20we%20don't%20have%20updates%20yet.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20keep%20you%20posted.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-301875%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-301875%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20about%20the%20delay.%20The%20issue%20has%20been%20fixed%20however%20it's%20possible%20that%20we%20don't%20update%20for%20now.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.pcmag.com%2Farticle%2F366262%2Fgopro-ceo-nick-woodman-teases-whats-coming-next%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EAs%20per%20Nick's%20latest%20interview%3A%26nbsp%3B%3C%2FA%3E%3CBR%20%2F%3E%3CEM%3E%22The%20Quik%20editing%20app%20is%20one%20of%20the%20most%20popular%20mobile%20editing%20apps%20out%20there%2C%20and%20the%20GoPro%20app%20has%20improved%20dramatically%20in%20quality%20from%20year%20to%20year%E2%80%A6It's%20still%20a%20little%20funky%20how%20the%20Quik%20app%20is%20separate%20from%20the%20GoPro%20app%2C%20but%20this%20year%20they'll%20combine%20into%20one%20GoPro%20app%20experience%E2%80%A6and%20we're%20dramatically%20going%20to%20improve%20the%20edit%20capabilities.%22%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20we%20are%20now%20working%20on%20the%20fusion%20of%20both%20apps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%20I%20suggest%20that%20you%20join%20our%20beta%20testing%20groups%20so%20when%20we%20have%20a%20version%20to%20be%20tested%20with%20the%20fix%20you%20will%20be%20able%20to%20get%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFirst%2C%20please%20%3CA%20href%3D%22https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSeo7042BNFHvfn46KVUhoWRku0Moj4VxSF2_F2RaYhip3Q3Lw%2Fviewform%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%3CSTRONG%3Esign%20up%20here%20on%20this%20Google%20Form%3C%2FSTRONG%3E%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20it's%20done%2C%20you%20can%20ask%20access%20to%3A%3CBR%20%2F%3E%3CSTRONG%3EiOS%20beta%20testing%20group%3C%2FSTRONG%3E%20%26gt%3B%20%3CA%20href%3D%22https%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.ios.beta%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.ios.beta%3C%2FA%3E%3CBR%20%2F%3EThere's%20also%20an%20Android%20beta%20testing%20group%20%26gt%3B%20%3CA%20href%3D%22https%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.android.beta%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.android.beta%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThese%20groups%20are%20to%20gather%20feedback%2Fideas%2Fbug%20reports%20or%20share%20videos%20and%20tips%20with%20other%20user.%20I%20will%20distribute%20betas%20there%20also%2C%20when%20it's%20ready.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3E***%20You%20don't%20need%20to%20own%20a%20GoPro%20to%20participate%20***%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELooking%20forward%20to%20have%20you%20with%20us%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311496%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311496%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31687%22%20target%3D%22_blank%22%3E%40graytree76514%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20fix%20is%20ready%2C%20we%20are%20making%20a%20round%20of%20QA%20testing%2C%20when%20this%20is%20done%20I%20will%20share%20a%20link%20to%20download%20the%20beta%20with%20the%20fix%20here.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311512%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311512%22%20slang%3D%22en-US%22%3EThat's%20great%2C%20thank%20you.%20Also%20excited%20to%20be%20a%20part%20of%20the%20new%2C%20merged%20app.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311528%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311528%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%26nbsp%3B%20Yay!%20If%20you've%20signed%20up%20and%20ask%20access%20to%20the%20group%20then%20you're%20probably%20in%20%3A)%26nbsp%3B%3C%2FP%3E%3CP%3EDon't%20hesitate%20to%20answer%20to%20my%20latest%20question%20%3A)))%20(which%20I've%20posted%20just%20now%20in%20the%20group)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313291%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20mobile%20on%20iPhone%20Xs%20saved%20video%20edge%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313291%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90413%22%20target%3D%22_blank%22%3E%40loyalbluff87557%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31687%22%20target%3D%22_blank%22%3E%40graytree76514%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3EQuik%20iOS%205.0.3%20is%20ready%20for%20testing.%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3EIt's%20a%20BUG%20FIX%20version%2C%20don't%20expect%20any%20new%20stuff%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E-%20Fix%20on%20Sharing%20issue%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E-%20Fix%20on%20strange%20Mirroring%20effect%20bug%20%26nbsp%3BMirroring%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E-%20Fix%20on%20trim%20for%20GoPro%20Plus%20videos%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E-%20Fix%20Trim%20View%20so%20it%20cannot%20be%20rotated%20in%20landscape%20mode%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3EMake%20sur%20you%20have%20TestFlight%20installed%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22_1mf%20_1mj%22%3E%3CSPAN%3ELink%20to%20test%20the%20beta%3A%20%3CA%20href%3D%22https%3A%2F%2Ftestflight.apple.com%2Fjoin%2FeVcCjM76%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Ftestflight.apple.com%2Fjoin%2FeVcCjM76%3C%2FA%3E%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Quik mobile on iPhone Xs saved video edge problems

Every time I create a video, Quik duplicates the right and left edges of the screen.  This completely ruins the video.

It is not visible on the preview, during creation.  However, it happens once you save the video.

I have tried numerous video styles, using various photos and video.  I have cinema mode selected, saving in 1080p.

Please see the sides of the attached photo.  The sides are duplicated by Quik - not intentionally.

IMG_2585.jpg
GoPro
Posts: 10,254

Re: Quik mobile on iPhone Xs saved video edge problems

 

Hi @loyalbluff87557

 

I am sorry for any troubles caused.

This issue is already being worked on by the team in charge.

We'll get this post updated one we have additional information.

 

Regards,

Ej

 

Tourist
Posts: 3

Re: Quik mobile on iPhone Xs saved video edge problems

Looking back at posts from others, it appears as though this issue was originally reported three weeks ago by someone else.  Any progress towards a solution?  Thank you.

GoPro
Posts: 3,883

Re: Quik mobile on iPhone Xs saved video edge problems

 

Hi @loyalbluff87557,

 

Sorry but we don't have updates yet.

 

We'll keep you posted.

 

 

Regards,

-Jay 

GoPro
Posts: 608

Re: Quik mobile on iPhone Xs saved video edge problems

Hi, @loyalbluff87557 

 

Sorry about the delay. The issue has been fixed however it's possible that we don't update for now.

As per Nick's latest interview: 
"The Quik editing app is one of the most popular mobile editing apps out there, and the GoPro app has improved dramatically in quality from year to year…It's still a little funky how the Quik app is separate from the GoPro app, but this year they'll combine into one GoPro app experience…and we're dramatically going to improve the edit capabilities."

 

So we are now working on the fusion of both apps.

 

However I suggest that you join our beta testing groups so when we have a version to be tested with the fix you will be able to get it.

 

First, please sign up here on this Google Form

 

When it's done, you can ask access to:
iOS beta testing group > https://www.facebook.com/groups/goproapp.ios.beta
There's also an Android beta testing group > https://www.facebook.com/groups/goproapp.android.beta

 

These groups are to gather feedback/ideas/bug reports or share videos and tips with other user. I will distribute betas there also, when it's ready.


*** You don't need to own a GoPro to participate ***

 

Looking forward to have you with us :)

GoPro
Posts: 608

Re: Quik mobile on iPhone Xs saved video edge problems

@loyalbluff87557 @graytree76514 @aragon1006 

 

The fix is ready, we are making a round of QA testing, when this is done I will share a link to download the beta with the fix here.

Highlighted
Tourist
Posts: 3

Re: Quik mobile on iPhone Xs saved video edge problems

That's great, thank you. Also excited to be a part of the new, merged app.
GoPro
Posts: 608

Re: Quik mobile on iPhone Xs saved video edge problems

@loyalbluff87557  Yay! If you've signed up and ask access to the group then you're probably in :) 

Don't hesitate to answer to my latest question :))) (which I've posted just now in the group)