11-05-2018 04:51 PM
Hi @haindash, thanks for helping. I'm using either SanDisk Extreme Pro 64GB (U3 / A1 / V30) or SanDisk Extreme, also a 64GB (U3 V30), it happens on either card.
Also, just to clarify since raising this the Hero 7 has landed and I don't get this with the new file formats, this is only on the older Hero 5.
11-05-2018 05:09 PM
@haindash I was able to replicate again this morning;
The app after recording various session, one of which was greater than eight minutes and therefore created a chapter file.
This is the files on the card, highlighted is the chapter "GP019204" which does not have a thumbnail (GP019204.THM) image.
Copy the thumbnail file from the one above, rename as the chaptered video and proxy file "GP019204".
Card out of the PC, back to the app and boom! Fixed. The missing thumbnail is the issue.
But as I've mentioned earlier in this thread, this has already been discovered previously.
11-06-2018 01:13 AM
"It's possible to import from Quik Key in Quik Mobile App but ONLY on Android not iOS. I believe that the process you are describing is from GoPro App. "
Are you somekind of bot Haindash? "im sorry to hear" /input quote problem. +"did you try on and off , mr." /input quoter neme +"in case you didn't know you shouldn't put sausage into vents." +.end state"have a nice day."
What makes me even more curious is this "It's possible to import from Quik Key in Quik Mobile App but ONLY on Android not iOS. I believe that the process you are describing is from GoPro App."
SO you telling me thers an lightning white version quick key for iOS which is selled to people and it does nothing because its android only ?! What the actual **bleep** ?
11-06-2018 01:45 AM
@dzidzia666 I'm not a bot but thanks for asking, we're never too cautious.
So I'm just asking this because I'm actually from the Quik Mobile App team, just here I've been reading lots of comments about Quik Key so I'm trying to help and see where things are at with this issue, that's all.
- In Quik Mobile App Android you can select media from various sources > You can choose from 6 tabs: Phone Gallery, Albums, Google Photos, Dropbox, GoPro+, SD Card/Quik Key.
- In Quik Mobile App iOS you can select media from > Photos, GoPro+ and GoPro Recent (footage from your QuikStories from GoPro App)
The Apps are a bit different so are the options, that's all. I just wanted to rule out that you were in GoPro App and not in Quik App.
Which I think is clear now, it's in GoPro App.
I'm talking with the GoPro App team and sharing with them your info, hopefully we will understand what's going on. Sorry if it's taking so long, we had other projects on the table and we didn't manage to reproduce. Digging digging.
11-06-2018 01:47 AM
@nmd351 I appreaciate the detailed info and the investigation. I will make sure this goes to the right person, I've also shared the previous community link you gave me - I was not aware of this one. I'm more on the Quik Mobile App side but trying to help.
11-06-2018 01:53 AM
You said you tried this morning, did it download?