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GoPro
Posts: 15,435

Re: Quik is crashing on Chromebook

This is noted, @ptrglys. Sorry to hear that the alternatives do not work as well. Will you be able to identify what could have changed why the app is not working anymore? Was it an update on the Chromebook that may have happened prior to the event you described on your initial post? Was it an update on the app itself? Any upgrade or update on your computer system that may have impacted how the app works? All these will help us isolate the source of the trouble. Thanks!

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Hiker
Posts: 11

Re: Quik is crashing on Chromebook

@mariustanya, thank you for caring about us!

 

I was thinking a lot in past days, but I dont think anything has changed. I'm 99% sure I was working offline when the app crashed so no OS or app update at this time. After I went online again and I had several OS and app updates. The only thing I can't test is trying an older version of Quik app, because I'm not in developer mode.

 

@captain001 @captain001 Do you remember how was your first time when the app started to crash?

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Hiker
Posts: 11

Re: Quik is crashing on Chromebook

Hi @mariustanya!

 

Here is a small update from my side:

  • The v5.0.0.3956-25e02c792 is good!!!
  • The v5.0.1.3988-d69b57a82 and the v5.0.2.3992-6d2f024f3 is crashing right after I start the app.

 

With this info it's easy to debug the root cause, hope your team can fix the issue soon :)

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GoPro
Posts: 15,435

Re: Quik is crashing on Chromebook

This is noted, @ptrglys. Thank you!

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Tourist
Posts: 2

Re: Quik is crashing on Chromebook

I have never had the app working, it has crash from the very first day I downloaded it from the play store

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Tourist
Posts: 2

Re: Quik is crashing on Chromebook

I'm a newbie and just signed up, The app crashes on me every time I try to launch it.

I get a Quik has stopped message immediately. 

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GoPro
Posts: 6,097

Re: Quik is crashing on Chromebook

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Tourist
Posts: 2

Re: Quik is crashing on Chromebook

Thank you Jay, good info!