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Tourist
Posts: 3
Accepted Solution

Quik is crashing after launch

After trying to create a new story in Quick, and loading 76 videos, the app crashed, and now every time I open the app, it tries to load that story and  crashing right away, without providing me a way to stop that story from loading or do anything else. I rather not delete the app, to not loose other stories I created or working on.


Accepted Solutions
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GoPro
Posts: 1,109

Re: Quik is crashing after launch

Sorry about the issue you are having. @mltk96 

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

If the app is crashing at start your best bet is to delete the app and try to install again.

> In your case I would kill app and restart device, maybe wait out a couple of days - to try to not have the same corrupt story trying to load and crashing it the app. I believe there's a delay, after a certain time the app stops re-opening the same project. Best course of action as of now with this app which isn't updated anymore, sorry :(

 

Tips for other crash-problems: 

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.

See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you give a try to GoPro App multi-clip editing functionality.

 

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level. 

Many more updates are planned to improve the global experience and add features! :)

View solution in original post


All Replies
Highlighted
GoPro
Posts: 1,109

Re: Quik is crashing after launch

Sorry about the issue you are having. @mltk96 

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

If the app is crashing at start your best bet is to delete the app and try to install again.

> In your case I would kill app and restart device, maybe wait out a couple of days - to try to not have the same corrupt story trying to load and crashing it the app. I believe there's a delay, after a certain time the app stops re-opening the same project. Best course of action as of now with this app which isn't updated anymore, sorry :(

 

Tips for other crash-problems: 

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.

See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you give a try to GoPro App multi-clip editing functionality.

 

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level. 

Many more updates are planned to improve the global experience and add features! :)

Highlighted
Tourist
Posts: 3

Re: Quik is crashing after launch

Sounds good! Is there a way for me to import my current Quik projects into the main go pro app?
Highlighted
GoPro
Posts: 1,109

Re: Quik is crashing after launch

Sorry about that @mltk96 thos are two different apps with different structures, it's not possible to import your current Quik projects.

Highlighted
Sightseer
Posts: 1

Re: Quik is crashing after launch

It hapens the same to me. I own the Sony XZ Premium. In the begining I didn't have any problem produceing and editing files with Quik. Now Quik crash imideatelly after launch and gave me just option to Edit or Saveing for 7days, but without posibilities to edit or do anything else. After unsucsessfull work on Qiuk app Project I started to edit my project with GoPro app and I see everything works properly. Actually I dont see eny big difference betwen Quik and GoPro in produceing GOPro Projects. Actually what is really the diference betwen this to apps ?

Thanks for any opinion or answear

Highlighted
GoPro
Posts: 1,109

Re: Quik is crashing after launch

@silvans336 

There are some minor differences yes. But GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level. Also GoPro App is being updated regularly, which isn't the case for Quik App ;)