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Tourist
Posts: 5

Quik for IOS epic fail "the download of 59 videos or photos failed"

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Hello! When using Quik on my ipad pro I get the following message when adding 130 photos from an album. iPad has 30Gbs free and no clue why it accepts some photos and others no?

 

What could be a solution?

IMG_B8104527E146-1.jpeg

GoPro
Posts: 29,755

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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Hi @fastsand62014

 

Do you have the latest version of Quik for mobile?

Have you tried transferring the files via the GoPro app instead? See if this makes a difference.

 

Thanks!
Ej

 

Tourist
Posts: 5

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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Thanks for the answer! Yes it's the latest version and unfortunately it's from a previous trip so can't pull with the GoPro app...

Strangest thing is how he accepts some of the pics, but not all!

GoPro
Posts: 29,755

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

[ New ]

Hello @fastsand62014

 

Just to clarify, are these files taken with a GoPro or your iPad?

 

For reference, you may check these articles:

What File Types Are Supported In Quik for mobile?

Quik for mobile - Supported Resolutions

 

Thanks!

Ej

Tourist
Posts: 5

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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@aragon1006 thanks for the reply! 

 

Photos are taken with a mix of ipad / gopro & canon camera - however the error is not selective by camera. Meaning that in the pictures that Quik doesn't give an error are they come from all sources, gopro and non-gopro camera.

 

File types are correct as all are jpg and no video included.

 

Any other things I can try?

GoPro
Posts: 29,755

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

[ New ]

 

Hi @fastsand62014

 

I am not certain as to why this is happening.

Is there another Apple device you can test?

This will help isolate the issue further.

If possible, would you be able to uninstall then reinstall Quik?

 

Thanks!

Ej

GoPro
Posts: 3,383

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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@aragon1006 @fastsand62014 

 

Sorry about that.

The reason for this message is because Quik cannot access the files. Either it's been deleted from their original place or if it's in the Cloud, there's no internet access to download it. Are those media on iCloud? Check internet Wifi settings when you start downloading. Something that has happened to me: I tried to download lots of photos but it fails, in fact I was still connected to my HERO7 when trying, so not possible.

Tourist
Posts: 5

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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The Haindash! Great suggestion.

Unfortunately shouldn't be the problem as all files are in the camera roll and stored locally on the ipad.

GoPro
Posts: 3,383

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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I'm really sorry about that, I don't have any other explanations than that > source media are not there or internet connection isn't working properly. I don't know why it wouldn't work if you confirm that source photos are there, same, unmodified. Somewhere the link between the video and the files is broken.. not sure how/why :(

Tourist
Posts: 5

Re: Quik for IOS epic fail "the download of 59 videos or photos failed"

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Thx for the answer anyway! Has me stumped as well!