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Reply
Tourist
Posts: 5

Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS version

Hi,

 

I can't seem to be able to export any new work I do with Quik although I did some end of july exporting just fine?

 

I followed the indications on channels, change music, remove, add time, ensure enough storage (100 Go)... but none seems to work (Quik 5.0.3)

 

It's getting frustrating, could you help.

 

Could it be linked with GoPro & the fact that I have +- 100 Go in videos in the library?

 

Thanks

GoPro
Posts: 9,484

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Hi @nicolash41314

 

Are you using QuikStories or the stand alone Quik app?

 

Here are some links that may come handy:

QuikStories Troubleshooting

Quik for mobile Crashes

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Quik!

 

Tx

GoPro
Posts: 9,484

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Sure @nicolash41314

Feel free to post back if something comes up.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Hi

 

I tried everything except uninstall & reinstall as I don't want to lose my 2 pending movie (I can's even save the movie, it stays a draft)

 

Thanks.

 

 

GoPro
Posts: 9,484

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Hi @nicolash41314

 

 

Is there enough storage on you phone?

Please make sure that your device has double the required space available for the content you want to transfer. For example, if your video is 2GB, make sure you have at least 4GB of space available on your device.

 

Thanks!
Ej  

 

Tourist
Posts: 5

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

Hi,

 

157,93 gb of free storage space...

 

Kr

Explorer
Posts: 11,635

Re: Quik export freezes at 99 or 100pc in 2 videos, save doesn't work on Iphone XS last Quik iOS ...

[ Edited ]

Any video clips in your project that are less than 5 seconds in length? What is you music source? How long is your project?

Video clips less than 5 seconds can cause Quik to crash/unable to render. Remove these if they are in your project.

Audio files, other than those provided by the Quik app can potentially cause issues. Try to only use songs from the Quik audio library.

Long Quik videos over 3 1/2 minutes can cause issues. Adjust you project length by trimming and/or removing clips as needed.

If none of the above help, try clearing the app cache from the app manager on your phone and rebooting your device.