Quik error while producing

[benjaming247]

Quik won't allow me to download my video.
It always stops at 98 percent and says quik had an error while producing your video. It's saved for seven days but not downloaded on my phone.
The video is almost twenty minutes long and in Grammy.
Is there a way I can get my video downloaded?

[aragon1006 · Accepted solution]

Hi @benjaming247

Try to clear the app's cache. DO NOT include data.

Once done, create a brand new edit and see it will be saved.

Let us know how it goes.

Thanks!
Ej

[aenriquez]

Hi @benjaming247,

Thanks for reaching out. The could be having trouble processing one or some of the photos / videos. There are some suggestions here that will help resolve the problem. 

Hope this helps.

Kind Regards,
Ann

[benjaming247]

Tried all of that but it didn't work.
Is there an other way?

[aragon1006 · Accepted solution]

Hi @benjaming247

Try to clear the app's cache. DO NOT include data.

Once done, create a brand new edit and see it will be saved.

Let us know how it goes.

Thanks!
Ej