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Sightseer
Posts: 2

Quik error while producing

Quik won't allow me to download my video.
It always stops at 98 percent and says quik had an error while producing your video. It's saved for seven days but not downloaded on my phone.
The video is almost twenty minutes long and in Grammy.
Is there a way I can get my video downloaded?
GoPro
Posts: 3,219

Re: Quik error while producing

Hi @benjaming247,

Thanks for reaching out. The could be having trouble processing one or some of the photos / videos. There are some suggestions here that will help resolve the problem. 

Hope this helps.

Kind Regards,
Ann

Sightseer
Posts: 2

Re: Quik error while producing

Tried all of that but it didn't work.
Is there an other way?
GoPro
Posts: 10,731

Re: Quik error while producing

Hi @benjaming247

 

Try to clear the app's cache. DO NOT include data.

Once done, create a brand new edit and see it will be saved.

Let us know how it goes.

 

Thanks!
Ej