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Tourist
Posts: 2
Accepted Solution

Quik does not recognize GoPro Hero (2018)

Gopro connects to computer but cannot download, following message appears:

 

Tenemos problema para concectar

Asegurate que el dispositivo esta desbloquedo y de que aceptas la notificacion para conectar


Accepted Solutions
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GoPro
Posts: 7,518

Re: Quik does not recognize GoPro Hero (2018)

Hi @hectort27,

Do you get this prompt after your power ON the camera (when connected to your computer)?

Are you connecting your HERO (2018) camera directly to your computer through USB-C cable? Or are you using an SD card adapter to connect your microSD card to your computer?

Ensure that you're using the GoPro USB-C cable provided with your camera. You may also try connecting the camera through a different USB port on your computer.

Kind Regards,

Ann

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,518

Re: Quik does not recognize GoPro Hero (2018)

Hi @hectort27,

Do you get this prompt after your power ON the camera (when connected to your computer)?

Are you connecting your HERO (2018) camera directly to your computer through USB-C cable? Or are you using an SD card adapter to connect your microSD card to your computer?

Ensure that you're using the GoPro USB-C cable provided with your camera. You may also try connecting the camera through a different USB port on your computer.

Kind Regards,

Ann