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Sightseer
Posts: 2
Accepted Solution

Quik crashes

Hi, when i add pictures în The quik mobile app IT crashes

Accepted Solutions
Sightseer
Posts: 2

Re: Quik crashes

Now everything its working, tnx, you are The Best!!!

View solution in original post


All Replies
Adventurer
Posts: 10,649

Re: Quik crashes

This is a known issue. GoPro is currently working on a fix. It will require an app update, so it might be several weeks for it to clear testing.
GoPro
Posts: 1,870

Re: Quik crashes

@mateic27, apologies for any inconvenience this may have caused you. @danielr15 is correct about it currently being a known issue in the app. We've found out that it's caused by an update outside of Quik App. We're investigating the problem and working on a fix. Your time and patience are very much appreciated.

GoPro
Posts: 1,870

Re: Quik crashes

[ Edited ]

Hi @mateic27,

The fix for Quik for mobile app crashing when adding a photo is now available at the Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 

Kind Regards,
Ann

Sightseer
Posts: 2

Re: Quik crashes

Now everything its working, tnx, you are The Best!!!
GoPro
Posts: 1,870

Re: Quik crashes

@mateic27, cool beans! Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Tourist
Posts: 2

Re: Quik crashes

Hi @aenriquez, I updated the Quik app, cleared the cache and restarted my phone but it still keeps crashing the second I add a picture. I'm using a Pixel 2 phone.

 

Is this still an issue or do you have any other suggestions?

Tourist
Posts: 2

Re: Quik crashes

Hi again @aenriquez, ok so I didn't do anything else but after retrying adding photos and having the app crash about 10 times or so it now just decided to start working.