Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Quik cannot find my hero4 black

[ New ]
So I've uninstall the app. I've also factory reset my camera and still the app won't find my hero4 :( any ideas?

Accepted Solutions
GoPro
Posts: 14,088

Re: Quik cannot find my hero4 black

[ New ]

@scoop1303, I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro Quik's history. 
    • Android: Open GoPro Quik. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro Quik. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Clear the cache for the GoPro Quik in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro Quik on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 

View solution in original post


All Replies
GoPro
Posts: 14,088

Re: Quik cannot find my hero4 black

[ New ]

@scoop1303, I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro Quik's history. 
    • Android: Open GoPro Quik. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro Quik. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Clear the cache for the GoPro Quik in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro Quik on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set.