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Tourist
Posts: 4

Quik cannot access my Dropbox

I haven't had this problem before. All my dropbox MP3s and WAVs are my own creations so this is nothing to do with copyright. When I tap to add MP3s, then MUSIC LIBRARY, then when I tap Dropbox it just says UNAVAILABLE. Not a single music file shows. It's as if Quik is not connecting to my Dropbox on my phone. Even though I am using my home wifi.

 

Please advise 

quik crap.png
GoPro
Posts: 9,484

Re: Quik cannot access my Dropbox

 

Hi @mayah28055

 

Do you have the latest version of Quik for mobile?

When on the editing mode, tap on the music icon then tap on the right arrow.

Go to Music Library then tap on the Dropbox icon.

 

You can also refer to this link.

 

Thanks!

Ej

 

 

Tourist
Posts: 4

Re: Quik cannot access my Dropbox

Thank y ou Aragon1006 for your response. I have the latest version of Quik.

 

I know how to get to the Music Library and Dropbox ;)  just like it says on that link, and just like I have been doing for all my previous Quik videos and music files a few months ago.

 

The problem is when I select Music Library it says UNAVAILABLE.

 

I can tap the Dropbox icon, but when I then I tap BROWSE, zero files show. There is absolutely nothing. It's as if Quik doesn't connect to my Dropbox. My Dropbox is full of mp3 and WAV files that are 100% my own creations so I know this is not a copyright issue. I can't even see the file names. 

 

Please advise?

 

 

 

Thanks

quik loc.png
GoPro
Posts: 9,484

Re: Quik cannot access my Dropbox

[ Edited ]

 

Hi @mayah28055

 

Can you try these steps please:

 

Tap on Music Library> My Music> Tap on the plus icon> Browse> Locations> Edit

Toggle ON for Drive> Done

Tap on Drive then select the file.

 

Let me know if this works.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Quik cannot access my Dropbox

Thanks for the new route suggestion. I tried it but could only get as far as Locations. From there I couldn't edit or do anything else. I could not see any option to Edit. Only to search. So i tried to search for Drive, Edit, Dropbox, and some of my song titles. But nothing happens when you hit enter. See the screenshot below which is when i get to Locations.

 

I'm starting to think Quik is not compatible with my latest updates on my iphone 6. Such a shame as I loved the app and it was so easy to use and make videos with music on the exact same phone a few months ago.

 

 

 

 

IMG_7561.PNG
GoPro
Posts: 9,484

Re: Quik cannot access my Dropbox

Hi @mayah28055

 

After tapping on Location you should see something like this:

 

 

Kindly try it again.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Quik cannot access my Dropbox

Thanks - I know i should be seeing more than just the Recently Deleted like on your screenshot but I don't. I tap on Locations and it only shows Recently Deleted. I don't see Dropbox nor my iPhone anymore. It's as if Quik cannot access my Dropbox at all. And my Dropbox is on my phone as an app with lots of my mp3s and WAVs that I've created, all available offline.