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Hiker
Posts: 14

Quik app is broken

The quik app will not open to edit. Cannot duplicate and edit anymore. It's been broken for a while now I'm using Android. Many others have the same problem. Please fix this problem!!!
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GoPro
Posts: 6,097

Re: Quik app is broken

Hi @dannysiggers,

 

May I know what phone are you using?

Also we'd like to know the resolution of the video. 

 

 

-Jay

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Hiker
Posts: 14

Re: Quik app is broken

It's the same on any phone. This problem is rampant across the board on video that's a few min long. I have a moto g7 plus and Samsung s7 same issues on both. Have un installed and reinstalled app also.
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GoPro
Posts: 6,097

Re: Quik app is broken

@dannysiggers may I know the resolution  and frame rate (fps) of the video?

 

 

 

Thanks!

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Hiker
Posts: 14

Re: Quik app is broken

[ Edited ]
1080p 60fps sorry missed that. I can make the video and save it, my device is not the problem lots of memory and storage. It's a bug in the software.
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GoPro
Posts: 6,097

Re: Quik app is broken

Thanks @dannysiggers,

 

Let's try this. 

Try to edit a short video without any photo.

Next, edit a short video with at least 3 photos. 

If that will work, please limit the amount of clips you're adding to the timeline. 

 

If that won't really work please contact GoPro customer support for assistance. 

https://gopro.com/help/ContactUs

 

-Jay

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Hiker
Posts: 14

Re: Quik app is broken

Thanks but that isn't the point, as I mentioned it's with 3min or so videos. Support should be aware of this and fix it.
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Hiker
Posts: 14

Re: Quik app is broken

Responses like this are nothing but a waste of time, please refrain from doing this. Why would anyone want to limit a video to 3 pictures. Give me a break why are you even here?