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Reply
Tourist
Posts: 7

Re: Quik app for tablet very choppy

I am experiencing the same choppy video after rendering. My device is a Samsung Galaxt Tab S3. Its a 2017 high-end premium Samsung flagship tablet but how come I get the same choppy results every single time I create a video? The only setting that works is to lower the resolution to less than 1080p but we all know the quality becomes really bad.

GoPro
Posts: 454

Re: Quik app for tablet very choppy

@miguell413 @mkadi
There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy.

Tourist
Posts: 7

Re: Quik app for tablet very choppy

Thanks for the reply.

 

I would like to add that my Note8 blazes through rendering without any issues. Ill stick with it for creating videos in the meantime. However, I would still prefer to make videos on the big screen of my Tab S3. Hoping that you guys would find a solution to this.

Sightseer
Posts: 1

Re: Quik app for tablet very choppy

I have Same problem with Samsung Galaxy S5 and Tab S both have android 6.0.1.
Tourist
Posts: 5

Re: Quik app for tablet very choppy

I'm also having the same problem. All was fine up until October but now, just cannot make decent Quik movies.

GoPro
Posts: 3,924

Re: Quik app for tablet very choppy

Our support team may be able to help! https://gopro.com/help/ContactUs

 

Cheers,

Ryan

GoPro
Posts: 454

Re: Quik app for tablet very choppy

@rockyflame0545 @fastwater61577 @fastwater61577 @miguell413

 

We are sorry if you are having issues with freezes / black screens / choppy frames.
Android devices with multiple, high-resolution videos cause a stutter in transitions. This is video decoding issue.

This issue will more likely affect low-end / mid devices. This is due to technical limitations of the device and its ability - or not - to decode videos at the same time.
For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.
Here some suggestions:
- You can try to avoid having 2 video clips next to each other (so putting a photo in between)
- You can try with lower resolution footage > 1080p / 720p and not 2.7K or 4K.

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus, Nexus 5x, Nexus 6p

 

We are currently investigating this issue for a solution/troubleshooting steps but don't have a fix yet.

Tourist
Posts: 3

Re: Quik app for tablet very choppy

I too am having this problem on a Samsung S7. I can play back hevc in hardware at up to 4k 10bit natively with the snapdragon 820. It's not a mid range device. Not sure why I am having so much stuttering.