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Sightseer
Posts: 2

Quik app crashing after trying to load Ipone XS Max

App just keeps crashing, sometimes it will let me in to do some editing then crash, a lot of the times it just crashes when trying to load. Very frustrating. I have unistalled a couple times. Hard reset on phone a couple times.....

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GoPro
Posts: 17,344

Re: Quik app crashing after trying to load Ipone XS Max

Hi @murdertundra

 

Sorry for any troubles caused.

The steps on Quik for mobile Crashes should help you out.

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!
Ej

 

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Sightseer
Posts: 2

Re: Quik app crashing after trying to load Ipone XS Max

Yeah I have read that prior and have already did everything a couple of times. Like I said it will work for a bit, maybe even let me do a video....then other times it just keeps crashing. I just kept reloading for about an hour today until it worked for long enough to get a video done for a client.