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Reply
Tourist
Posts: 1
Accepted Solution

Quik Video Exporting Issues on Samsung Galaxy Note 8

I am having trouble rendering videos in Quik. The finished video will freeze in transitions and start skipping clips. When I view the clips in progression in the editor the transitions and clips play perfectly. I have read a few threads and learned that lower end phones and Samsung phones have issues with this due to a problem with multiple decoders.

So my question is, do we know what is causing the freezes based on what videos are back to back? In my video I have various clip resolutions including 4K, 2.7K, 1440, and 1080. What I've noticed is that the video freezes in certain spots. In fact, most of the video is fine. There are only a couple of spots where it messes up. So it is possible the issue is only when certain clip resolutions are back to back? For instance a 4K transition to another 4K transition, or a 4K to a 1080, or a 1440 to 2.7K. My thought is that if I can rearrange my videos to avoid a freeze, it would be a temporary solution to this problem.

It's really unfortunate that this is happening, especially on this phone with 6 gigs RAM. I really enjoy Quik and my go pros but this is a serious roadblock for the largest majority of Android phone users. Hoping to find a solution soon.

Thanks in advance.

Accepted Solutions
GoPro
Posts: 454

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

@aragon1006 @rose117 @fastpike74286 @rapidjump11407 @fireymesa22358 

 

Hi all,

 

I don't know if you're aware of this but in the future Quik App and GoPro App will merge into one single app.

You don't have to own a GoPro to use it, it will still allow for other media than GoPro.

In this vast and huge project which is this "NewApp" we will be addressing this big Samsung / video decoder issue to the best of our ability.

Also: know that GoPro has contacted Samsung to try to work things out on this video decoder limitation but it was inconclusive.

 

In case you want to participate in the NewApp beta/feedback, follow this thread > https://community.gopro.com/t5/GoPro-Apps-for-Mobile/BETA-TESTING-help-us-make-Video-Editing-better/...  

 

Cheers,

View solution in original post


All Replies
GoPro
Posts: 7,891

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Hello @rose117

 

Interesting! Thank you for sharing your observations here. There is currently no specific knowledge-based article regarding the back to back resolutions that the issue maybe specifically happening. So far we have steps to fix as listed here: https://gopro.com/help/articles/Question_Answer/Quik-for-mobile-Crashes

 

We highly recommend that a feedback be submitted to the app team. Have you tried submitting a query via the contact form in Quik? The Quik app is being updated regularly based on crash reports received. Thank you for your patience as we continue to work towards improving the app's features and functions. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

I'm having the exact same issue on my note 8, this is rediculous, with an app like quik and a flagship phone there shouldn't be any issues!

GoPro
Posts: 7,891

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Hi @loyaldawn1836

 

Thank you for reaching out. Sorry to hear about the trouble. Have you already tried the suggested steps to fix? If the issue persists, our Support team will be able to walk you though further troubleshooting. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Having the same problem with my Galaxy S9+ right now. Came here to find answers. For now I can keep rendering the video until I get one with the least amount of visual issues.
GoPro
Posts: 454

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

@rose117 @agilejump61137 @loyaldawn1836

 

Hi, 

Sorry about that.

It is indeed a known issue.

 

There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy.

Samsung/Galaxy and Quik don't work well together. Reason is simple: Samsung puts a limit on the number of video decoder available (3) which isn't enough to decode simultaneously several videos (which is needed for transitions between videos) the higher the resolution of the video, the more decoders are needed

Because of this lack of available decoders you'll get those stuttering effects during transitions.

For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.

To avoid this, you have to use lower resolution footage. Indeed 1080p should be good. Remember too: Quik App max output is 1080p so it won't increase quality if you use 4K footage. Your best bet is to stick to 1080p + choose Pro Quality and 60fps (if you're filming at 60fps)

 

4K: Decoding multiple 4K videos simultaneously is really demanding (processing, memory). On the iPhone side for ex. only some iPhone can handle 4K in Quik. So using 4K in your QuikStory will result in choppy transitions :(

Side note: Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus 3, 3T, 5 and 5T, Nexus 5x, Nexus 6p

Hope this helps :)

 

 

Tourist
Posts: 2

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Could you have an updated list of the truly compatible phones? LIke the list you posted but then updated and complete? Would be helpfull in selecting a phone.

GoPro
Posts: 454

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

@rickp64

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus 3, 3T, 5 and 5T, Nexus 5x, Nexus 6p