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Tourist
Posts: 1

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

I have the same problem :( I've already did everything but after 20 seconds of good transitions the issue show up. Check the second 0:20 of my video... :( https://gopro.com/v/y88momPqrkRqR Regards!
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GoPro
Posts: 1,642

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Hi, @r0brts 

That's typically the video decoder issue. Sorry about that. Work is being done to improve this but it's a long and hard background work.

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Tourist
Posts: 5

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Hello

 

The same issue with my Samsung galaxy S6 (and S7) even with 1080p rushs (60p).

 

Will you (gopro) find a solution or will you not be able to bypass the Samsung's limitation on video decoder ?....

 

Is it the same limitation on Galaxy tab ?

 

How many users of Samsung Galaxy around the world.... so sad. My gopro 7 black lost a big part of interest (to make videos during travel)

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GoPro
Posts: 1,642

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Yes, the work and optimizations we are doing go in that direction. 

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Tourist
Posts: 2

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Problem solved on my Samsung note8 by wiping data and wiping cache.
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GoPro
Posts: 19,518

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

 

Thanks for sharing @rapidjump11407

 

This will help others who may be experiencing the same.

 

Regards,

Ej

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Sightseer
Posts: 2

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

Same problem with my Note 8 and Quick. Please fix it.
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GoPro
Posts: 19,518

Re: Quik Video Exporting Issues on Samsung Galaxy Note 8

 

Hi @fastpike74286

 

Were you able to try what rapidjump11407 posted?

 

 

Thanks!

Ej