07-12-2018 06:45 AM
Myself and a number of other colleagues are not able to upload and share a link for finished work using the Quik app on iOS. Have deleted the app and reinstalled, tried on a number of different iPads across different wifi networks and still the same problem. Gets to 50% when tapping "Copy Link", "Other Sharing Options" and "Email" and then stalls with the message"
07-12-2018 08:52 AM
Thank you for the feedback. I see that you have already uninstalled and re-installed the app. To verify, which version number for the Quik app do you have on your device? We will look into this and let the development team know.
Is this a recent happening? Or an ongoing issue? I tested with an iPhone 6 and was able to save up to a 100%, and copy link. I also tried with Email, and Other Sharing Options and they worked as well. There was an updated Quik for mobile version that was released yesterday. It is version 4.7.2. Is this the same version that you have on your iOS device?
Hope to hear back from you.
07-16-2018 07:07 AM
07-16-2018 07:57 AM
Wow! I never imagined such usage for Quik. Thank you for sharing, @ianw24568. I see how very important it is to get this sorted out real quick. Sorry to hear about the troubles you and your colleagues encountered. It seems that all units/devices that were tested are iOS devices. I know there are a number of them that you used for testing, but by any chance, have you been able to check into whether the devices have the latest OS version? So far you have tested across various models, different Quik versions, and different export means. The OS is something we may have not explored yet.
I will forward this to the team and will keep you posted. Let me know how it works out with checking if the iOS version has an effect.
07-16-2018 11:07 AM
I tried with an IPad (11.4) and it went well. Really odd results. Thank you for testing on your end, @ianw24568. I will forward all of these results to the team and will post updates once they are available. Best regards!