Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-159654%22%20slang%3D%22en-US%22%3EQuik%20%2B%20Lg%20v20%20Adding%20videos%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-159654%22%20slang%3D%22en-US%22%3EHello%20guys.%20Need%20your%20help.I%20love%20Quik%20-%20best%20app%20ever.Previous%20versions%20were%20great%2C%20but%20after%20update%20to%20latest%20version%20on%20android%20I%20cannot%20create%20projects%20in%20Quik%20by%20adding%20videos%20from%20my%20Phone%20Camera%20(LG%20V20%20H990DS).%20After%20adding%20videos%20it%20goes%20to%20editing%20page%20and%20simply%20tells%20me%20that%20something%20gone%20wrong%20and%20it%20cannot%20even%20plat%20the%20project.%20I%20think%20it%20is%20a%20problem%20of%20Codecs%20as%20earlier%20I%20had%20no%20such%20problem%20with%20the%20same%20type%20of%20videos.Please%20help!Thanks%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-159654%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-159974%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20%2B%20Lg%20v20%20Adding%20videos%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-159974%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3Bantonym86%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20tried%20to%20do%20a%20test%20edit%20and%20it%20seems%20to%20be%20working%20fine.%20I%20would%20suggest%20to%20uninstall%20and%20reinstall%20the%20app%20first.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20refer%20to%20the%20link%20below%20for%20some%20troubleshooting%20steps.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FQuik-for-mobile-Crashes%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FQuik-for-mobile-Crashes%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%20please%20reach%20us%20out%20via%20phone%20or%20chat%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEJ%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-159986%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20%2B%20Lg%20v20%20Adding%20videos%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-159986%22%20slang%3D%22en-US%22%3EThabjs%20EJ.%20You%20helped%20me%20to%20find%20a%20problem%20-%20this%20is%20HiFi%20audio%20being%20recorded%20in%20video%20by%20my%20phone.%20When%20I%20switch%20option%20off%20-%20it%20works%2C%20but%20makes%20me%20sad%20as%20I%20love%20HiFi%20audio.%20Why%20it%20was%20ok%20in%20previous%20versions%3F%20Codecs%3F%20Please%20tell%20me%20if%20you%20have%20any%20solution%20on%20that.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Quik + Lg v20 Adding videos problem

Hello guys. Need your help.
I love Quik - best app ever.
Previous versions were great, but after update to latest version on android I cannot create projects in Quik by adding videos from my Phone Camera (LG V20 H990DS). After adding videos it goes to editing page and simply tells me that something gone wrong and it cannot even plat the project. I think it is a problem of Codecs as earlier I had no such problem with the same type of videos.
Please help!

Thanks

Accepted Solutions
GoPro
Posts: 6,415

Re: Quik + Lg v20 Adding videos problem

Hi antonym86

 

I have tried to do a test edit and it seems to be working fine. I would suggest to uninstall and reinstall the app first.

 

Please refer to the link below for some troubleshooting steps. 

https://gopro.com/help/articles/Question_Answer/Quik-for-mobile-Crashes

 

 

If the issue persists, please reach us out via phone or chat https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

View solution in original post


All Replies
GoPro
Posts: 6,415

Re: Quik + Lg v20 Adding videos problem

Hi antonym86

 

I have tried to do a test edit and it seems to be working fine. I would suggest to uninstall and reinstall the app first.

 

Please refer to the link below for some troubleshooting steps. 

https://gopro.com/help/articles/Question_Answer/Quik-for-mobile-Crashes

 

 

If the issue persists, please reach us out via phone or chat https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

Sightseer
Posts: 2

Re: Quik + Lg v20 Adding videos problem

Thabjs EJ. You helped me to find a problem - this is HiFi audio being recorded in video by my phone. When I switch option off - it works, but makes me sad as I love HiFi audio. Why it was ok in previous versions? Codecs? Please tell me if you have any solution on that.