05-27-2018 12:04 PM
Hi guys; I get the "quik key was removed" error when I want to get pictures and videos with Quik key. When I plug in the first device, I see the pictures and then the Not Supported video file goes to the wrong after I have said it. Devices: Go Pro Hero 6 iPhone 8 Plus iOS11 Thank you.
05-27-2018 02:17 PM
Sorry to hear about the trouble. Do you have he latest GoPro app on your phone? See if the steps below will help clear the issue:
- Perform a manual firmware update to make sure that you have the most recent firmware
- Re-download GoPro from the App Store to ensure they are on the latest version
- Save footage to the computer, then erase/format the SD card and take some test footage and try again. Ensure that you are using a recommended SD card as listed here.
- Some mobile phones don't support higher capacity microSD cards with the mounting method that GoPro App uses. Try using a different capacity microSD card.
If the issue persists, get in touch with our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs.
05-28-2018 09:22 AM