Quik Key not working on my iPhone

[karajinn]

Hi Anyone can help me with my newly bought QuikKey?

After Plugging it in my iPhone, it displays the "Cant Connect This Quik Key. "

[karajinn · Accepted solution]

@jefft Thanks for your response! I was able to chat with one of your support and my issue was resolved. 

They will be sending me a replacement and said that the issue was on the hardware itself after we did all sorts of troubleshooting.

Again, thank you guys for your help!

[jefft]

@karajinn - Our Support team can be reached at https://gopro.com/help/PKBContactus.

Thanks,

Jeff

[karajinn · Accepted solution]

@jefft Thanks for your response! I was able to chat with one of your support and my issue was resolved. 

They will be sending me a replacement and said that the issue was on the hardware itself after we did all sorts of troubleshooting.

Again, thank you guys for your help!

[jefft]

Glad it worked out.

[matspaz]

These things suck! Bought one to use on iPhone 8. Works about once out of 40 plug ins. Constantly crashing. GoPro have really lost it! For the rubbish 1 minute max clips now the card reader crashing all the time! Waste of time and money.

[ryanv12566]

Hi @matspaz,

If you reach out to our Support Team directly they may be able to help you out with that Quik Key! They can take a look and see if there is anything going on: https://gopro.com/help/PKBContactus

Best,

Ryan

[swiftbeach05857]

Same problem worked once and then all it does is crash so sad

[ryanv12566]

Hi @swiftbeach05857,

If you get in touch with our Support Team they should be able to help! https://gopro.com/help/ContactUs

Best,

Ryan