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Sightseer
Posts: 1

Re: Quik Key not working on my iPhone

Can you help me , I have the same problem it don’t read nothing from my sd card and it acts super slow
GoPro
Posts: 3,924

Re: Quik Key not working on my iPhone

Hi @ruthlesg,

 

Is it recognized by your device? It can take a minute to be read so make sure you are not taking it out before the device recognizes it.

 

If you are not getting anything it may be best to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan

Sightseer
Posts: 2

Re: Quik Key not working on my iPhone

I have the sam problem what did you come up with

?

 

Sightseer
Posts: 2

Re: Quik Key not working on my iPhone

states that the chat is only for Specific users.. however im having the sam problem with loading the pictures/video and its been roughly 20 min

Sightseer
Posts: 1

Re: Quik Key not working on my iPhone

My quick key is not working on my iPhone 6S. please help. I have Hero GoPro 5.

Highlighted
GoPro
Posts: 9,584

Re: Quik Key not working on my iPhone

 

Hi @n4ser

 

We have a few troubleshooting steps for us to try so we can narrow down the cause of the problem as quickly as possible:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

If it's still not working, please reach out to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs

 

Regards,

Ej