Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-209533%22%20slang%3D%22en-US%22%3EQuik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209533%22%20slang%3D%22en-US%22%3EI%E2%80%99ve%20just%20bought%20a%20quik%20key%20for%20iOS.%20It%20is%20the%20new%20generation%20with%20the%20slanted%20body.%20It%20does%20nothing%20when%20I%20plug%20it%20into%20my%20iPhone%20se%20or%20my%20iPad.%20I%E2%80%99m%20using%20a%20scandisk%20extreme%2064gb%20micro%20sd%20and%20I%20have%20a%20GoPro%20hero%203%2B.%20It%20doesn%E2%80%99t%20launch%20the%20app%20nor%20does%20it%20do%20anything%20if%20the%20app%20is%20already%20open.%20Help%20please!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-209533%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209544%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209544%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68011%22%20target%3D%22_blank%22%3E%40daniela573%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%20Here%20are%20some%26nbsp%3Btroubleshooting%20steps%20to%20try%20so%20we%20can%20narrow%20down%20the%20cause%20of%20the%20problem%20as%20quickly%20as%20possible%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EReset%20your%20cameras%20software%20by%20following%20the%20instructions%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bto%20make%20sure%20you%20are%20on%20the%20latest%20version.%3C%2FLI%3E%0A%20%3CLI%3EConfirm%20you%20are%20on%20the%20latest%20version%20of%20GoPro%20App%26nbsp%3Bby%20re-downloading%20through%20the%20App%20Store.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3ESave%20your%20footage%20to%20the%20computer%2C%20then%20erase%2Fformat%20your%20SD%20card%20and%20take%20some%20test%20footage%20and%20try%20again.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20please%20reach%20out%20to%20our%20Support%20Team.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EAs%20this%20is%20a%20recent%20purchase%2C%20you%20can%20also%20refer%20to%20the%20same%20store%20you%20got%20it%20from.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211573%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211573%22%20slang%3D%22en-US%22%3EGreat%20support%20team.%20Called%20them%20today%20and%20they%20didn%E2%80%99t%20want%20to%20know%20about%20it.%20Basically%20said%20it%E2%80%99s%20not%20a%20product%20they%20sell%20anymore%20so%20they%20can%E2%80%99t%20offer%20any%20support.%20Told%20me%20to%20contact%20the%20store%20I%20purchased%20it%20from.%20Luckily%20they%20were%20super%20helpful%20so%20it%E2%80%99s%20on%20it%E2%80%99s%20way%20back%20to%20them.%20Poor%20form%20gopro.%20There%20must%20be%20a%20known%20issue%20with%20these%20things%20if%20you%20don%E2%80%99t%20make%20them%20anymore%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211702%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211702%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68011%22%20target%3D%22_blank%22%3E%40daniela573%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20where%20did%20you%20purchase%20it%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20referring%20to%20this%20product%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fshop.gopro.com%2Faccessories-3%2Fquik-key-iphoneipad-mobile-microsd-card-reader%2FAMCRL-001.html%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fshop.gopro.com%2Faccessories-3%2Fquik-key-iphoneipad-mobile-microsd-card-reader%2FAMCRL-001.html%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20is%20your%20product%20GoPro%20Customer%20Support%20should%20assist%20you%20with%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211813%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211813%22%20slang%3D%22en-US%22%3EI%20purchased%20it%20from%20an%20eBay%20store%20who%20is%20linked%20to%20the%20website%20pushys.com.au.%20That%20seller%20responded%20to%20my%20email%20and%20immediately%20sent%20me%20a%20return%20postage%20label.%20Super%20helpful.%3CBR%20%2F%3E%3CBR%20%2F%3EI%E2%80%99m%20assuming%20that%20is%20the%20product%20I%20purchased.%20I%20follow%20that%20link%20and%20get%20page%20not%20found.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20know%20support%20SHOULD%20have%20assisted%20me%20but%20I%20assure%20you%2C%20they%20didn%E2%80%99t%20want%20to%20know%20about%20it.%20I%20suspect%20there%20is%20a%20known%20issue%20with%20this%20product%20and%20thats%20why%20they%20no%20longer%20sell%20them.%20Wether%20it%E2%80%99s%20an%20issue%20with%20the%20product%20itself%20or%20more%20likely%20with%20an%20iOS%20update%20as%20the%20android%20versions%20are%20still%20available.%20I%20tried%20to%20get%20it%20to%20work%20using%20the%20trouble%20shooting%20steps%20on%20an%20iPhone%20SE%2C%20an%20iPad%20air2%20and%20an%20iPad%206th%20generation.%20All%20running%20the%20latest%20iOS%20and%20using%20an%20approved%20SD%20card.%20It%20just%20doesn%E2%80%99t%20work.%20The%20devices%20don%E2%80%99t%20even%20acknowledge%20there%20is%20something%20plugged%20in.%20The%20seller%20is%20going%20to%20attempt%20to%20get%20it%20to%20work%20but%20I%20don%E2%80%99t%20like%20his%20chances.%20Hopefully%20I%20will%20get%20a%20refund%20and%20I%E2%80%99ll%20go%20and%20purchase%20the%20Apple%20Lightning%20sd%20card%20reader%20and%20hopefully%20I%20have%20more%20luck.%3CBR%20%2F%3E%3CBR%20%2F%3EI%E2%80%99m%20not%20normally%20one%20to%20complain%20on%20forums%20but%20I%20expected%20more%20from%20the%20biggest%20action%20camera%20company%20in%20the%20world.%20More%20from%20your%20support%20and%20more%20options%20to%20transfer%20files%20from%20your%20camera%20to%20your%20mobile%20device%20other%20than%20painfully%20slow%20wifi.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211823%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211823%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EUnderstood%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68011%22%20target%3D%22_blank%22%3E%40daniela573%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAppreciate%20your%26nbsp%3Bfeedback.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20ever%20you're%20still%20encountering%20the%20same%20issue%20I%20would%20suggest%20to%20contact%20GoPro%20Customer%20Support.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThey%20can%20and%20they%20should%20assist%20you%20especially%20if%20it's%20a%20GoPro%20Product.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20apologize%20for%20the%20inconvenience%20it%20has%20caused%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Quik Key iOS

I’ve just bought a quik key for iOS. It is the new generation with the slanted body. It does nothing when I plug it into my iPhone se or my iPad. I’m using a scandisk extreme 64gb micro sd and I have a GoPro hero 3+. It doesn’t launch the app nor does it do anything if the app is already open. Help please!
GoPro
Posts: 9,664

Re: Quik Key iOS

 

Hi @daniela573

 

Sorry for any troubles caused. Here are some troubleshooting steps to try so we can narrow down the cause of the problem as quickly as possible:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again.

If it's still the same, please reach out to our Support Team. https://gopro.com/help/ContactUs

As this is a recent purchase, you can also refer to the same store you got it from.

 

Regards,

Ej

Tourist
Posts: 3

Re: Quik Key iOS

Great support team. Called them today and they didn’t want to know about it. Basically said it’s not a product they sell anymore so they can’t offer any support. Told me to contact the store I purchased it from. Luckily they were super helpful so it’s on it’s way back to them. Poor form gopro. There must be a known issue with these things if you don’t make them anymore?
GoPro
Posts: 3,505

Re: Quik Key iOS

 

Hi @daniela573

 

May I know where did you purchase it? 

Are you referring to this product? https://shop.gopro.com/accessories-3/quik-key-iphoneipad-mobile-microsd-card-reader/AMCRL-001.html

 

If that is your product GoPro Customer Support should assist you with that. 

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Quik Key iOS

I purchased it from an eBay store who is linked to the website pushys.com.au. That seller responded to my email and immediately sent me a return postage label. Super helpful.

I’m assuming that is the product I purchased. I follow that link and get page not found.

I know support SHOULD have assisted me but I assure you, they didn’t want to know about it. I suspect there is a known issue with this product and thats why they no longer sell them. Wether it’s an issue with the product itself or more likely with an iOS update as the android versions are still available. I tried to get it to work using the trouble shooting steps on an iPhone SE, an iPad air2 and an iPad 6th generation. All running the latest iOS and using an approved SD card. It just doesn’t work. The devices don’t even acknowledge there is something plugged in. The seller is going to attempt to get it to work but I don’t like his chances. Hopefully I will get a refund and I’ll go and purchase the Apple Lightning sd card reader and hopefully I have more luck.

I’m not normally one to complain on forums but I expected more from the biggest action camera company in the world. More from your support and more options to transfer files from your camera to your mobile device other than painfully slow wifi.
GoPro
Posts: 3,505

Re: Quik Key iOS

 

Understood @daniela573

 

 

Appreciate your feedback. 

If ever you're still encountering the same issue I would suggest to contact GoPro Customer Support. 

They can and they should assist you especially if it's a GoPro Product. 

 

I apologize for the inconvenience it has caused you. 

 

Regards,

-Jay