08-14-2018 05:50 PM
I've documented on a couple of other messages about the issues faced with Quik Key importing and I've extensively tried various scenarios to try and lock down a repeatable failure, I've finally discovered the problem and can repeat it 100%.
The issue is that the files don't display when opening the GoPro app and plugging in the Quik Key.
More detail about what I've tried before in another message but ultimately I was trying multiple cameras, multiple iOS devices, even multiple Quik Key and neither was exclusive or non-inclusive of the issue but what was obvious was that is was the files and not either of the software or hardware. More than likely it was the metadata in the files.
I was starting to notice it was always longer videos which prompted the thought that maybe it was something to do with the continuation files. By continuation files, I mean the second file that is created once the maximum file size limit of 4GB is reached.
I confirmed this by just renaming the extension on the second MP4 file so that the app wouldn't recognise it, plugged it back into the Quik Key and...
BOOM! There's the files. I renamed it back to MP4 and it failed again.
I've tried this a bunch of times and can confirm it worked on both Hero 5 Session and Hero 5 Black.
Working on Session
Hero 5 Black trigger from the same Smart Remote.
Now that I know what it is, I just need to keep every video under 8:52! GoPro, now that I've diagnosed it, could we get a fix please :-)
08-15-2018 11:17 AM
This is great! Thank you for sharing. I will have this forwarded to the team so they can look into it. By the way, which version of the GoPro App do you have, and which phone OS are you using?
08-16-2018 06:57 PM
It may be a bug in the app, which is why we're raising it so it can be resolved, but it's not the individual installation of the app.
08-22-2018 12:18 PM
i have iphone X, newest apps and newest version of quik key (2 of them)
08-22-2018 05:09 PM
I then found a thumbnail creator app called 'video thumbnals maker' which i can create a thumbnail from the video. This created a .jpg thumbnail for that specific GP chapter .mp4. I then renamed them all from .jpg to .THM...
BINGO... all videos worked from the quik key and displayed a good thumbnail for use and editing.
so... GoPro... PLEASE FIX THIS. we have identified an issue, and a workaround.