Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Sightseer
Posts: 1

Re: Quik Key - Import Issues

I am having these same issues. Is there a fix yet?
Highlighted
GoPro
Posts: 18,762

Re: Quik Key - Import Issues

[ Edited ]

Hi @mchinson

 

Please try these troubleshooting steps:

  1. Reset your camera's software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App by re-downloading through the App Store. 
  3. Save your files to a computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

If you have finished going through these steps and your are still getting the same issue, please contact our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 1

Re: Quik Key - Import Issues

Having the same problem here on the lighting quikkey, any update from gopro?

 

Highlighted
GoPro
Posts: 6,097

Re: Quik Key - Import Issues

Hi everyone, 

 

It would be best if you'll get in touch with a GoPro Customer Support representative instead. 
They might have a resolution for that. 

 

Here's the GoPro Support Link: https://gopro.com/help/ContactUs

 

Regards, 

-Jay

Highlighted
Tourist
Posts: 8

Re: Quik Key - Import Issues

Yes

ive tried on am iPad, iPad Pro, iPhoneX iPhone 6S. All the same. I get blank thumbnails for everything. Photos and videos. I haven’t done as much testing as yourself. But your bad list seems to match what I usually use.  I took pics on both a session 5 and GoPro hero black.  

5094290D-AD5A-451F-A599-31363D5B3866.png
Highlighted
GoPro
Posts: 15,502

Re: Quik Key - Import Issues

Hello @bradleyc418

 

I just responded to your other post. Have you reached out to Support team regarding this? Please contact our Support team for a more personalized support. 

 

Thanks, 
Marius

Highlighted
Sightseer
Posts: 1

Re: Quik Key - Import Issues

Can I import audio only from my mini sad card using the Quik key?

 

Highlighted
GoPro
Posts: 15,502

Re: Quik Key - Import Issues

Hello @superpeak27043

 

This feature is currently not supported. You can send a feedback or recommendation through https://gopro.com/feedback so our team can explore into possibility of this feature being included in the future. 

 

Thanks, 
Marius