Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-126763%22%20slang%3D%22en-US%22%3EQuik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-126763%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%3A%3C%2FP%3E%3CP%3EHero%205%3C%2FP%3E%3CP%3EiPhone%207%2B%20128GB%3C%2FP%3E%3CP%3EQuik%20Key%3C%2FP%3E%3CP%3EGoPro%20App%3C%2FP%3E%3CP%3EAll%20Apps%2FFirmware%2FiOS%20Up%20to%20date.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIssue%3A%3C%2FP%3E%3CP%3EPreviously%20I%20could%20import%20all%20my%20video's%20recorded%20on%20my%20Hero%205%2C%20from%20the%20Quik%20Key%20into%20my%20iPhone.%20To%20clarify%20'all'.%20However%2C%20it%20seems%20after%20the%20GoPro%20App%20was%20updated%20last%20week%2C%20it%20no%20longer%20converts%20any%20videos%20which%20the%20iPhone%20couldn't%20play%2C%20when%20using%20the%20Quik%20Key.%20The%20only%20way%20to%20get%20these%20videos%20onto%20my%20iPhone%20is%20to%20connect%20via%20wifi%20on%20the%20App%2C%20which%20takes%20ages.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20what%20successfully%20transferred%20via%20the%20Quik%20Key%3A%3C%2FP%3E%3CP%3E720P%20120FPS%3C%2FP%3E%3CP%3E720P%20100FPS%3C%2FP%3E%3CP%3E720P%2050PFS%3C%2FP%3E%3CP%3E720P%2025FPS%3C%2FP%3E%3CP%3E960%2050FPS%3C%2FP%3E%3CP%3E960%20120FPS%3C%2FP%3E%3CP%3E1080%2025FPS%3C%2FP%3E%3CP%3E1080%2050FPS%3C%2FP%3E%3CP%3E1440%2050FPS%3C%2FP%3E%3CP%3E2.7%2025FPS%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20Failed%3A%3C%2FP%3E%3CP%3E4K%2025%3C%2FP%3E%3CP%3E4K%2024%3C%2FP%3E%3CP%3E2.7%2050%3C%2FP%3E%3CP%3E1440%2080%3C%2FP%3E%3CP%3E1080%20120%3C%2FP%3E%3CP%3E1080%2090%3C%2FP%3E%3CP%3E1080%2080%3C%2FP%3E%3CP%3E720%20240%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20link%2C%20states%20that%20they%20all%20should%20work%20whether%20importing%20via%20Quik%20Key%20or%20GoPro%20App%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20else%20experiencing%20this%3F%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-126763%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129603%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129603%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F50814%22%20target%3D%22_blank%22%3E%40mossesque%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20still%20running%20into%20this%20issue%3F%20I%20do%20not%20have%20my%20Quik%20Key%20handy%20but%20it%20is%20something%20I%20could%20test%20tonight.%20I%20will%20also%20run%20this%20by%20our%20App%20Team%20to%20see%20if%20this%20is%20something%20they%20have%20seen.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129662%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129662%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Ryan%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYeah%2C%20still%20having%20the%20same%20issue%2C%20only%20the%20video%20formats%20I've%20mentioned%20above%20will%20import%20via%20the%20Quik%20Key%2C%20everything%20else%20fails.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20you%20have%20the%20same%20issue%2C%20and%20can%20escalate%20to%20App%20Team%2C%20when%20I%20have%20a%20online%20Chat%20customer%20support%2C%20they%20also%20had%20the%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130701%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130701%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Ryan.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20update%20from%20the%20App%20team.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130702%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130702%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F50814%22%20target%3D%22_blank%22%3E%40mossesque%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20team%20is%20aware%20of%20the%20issues%20and%20a%20fix%20is%26nbsp%3Bin%20progress.%20However%20there%20is%20no%20date%20yet%20for%20the%20fix.%20Once%20I%20hear%20any%20more%20I%20will%20let%20you%20know!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-131826%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-131826%22%20slang%3D%22en-US%22%3E%3CP%3EI%20cant%20transfer%202%2C7%2060%20fps%20%22file%20not%20supported%22.%20I%20also%20get%20this%20message%20often%20when%20I%20transfer%201080%20but%20it%20works%20trying%20a%20few%20times.%20Don%C2%B4t%20you%20try%20the%20products%20before%20you%20let%20them%20go%20on%20the%20market%3F%20I%20have%20been%20spending%20a%20lot%20of%20money%20now%20on%20gopro%20(hero%206)%20that%20isnt%20working%20correct.%20I%20feel%20that%20it%20can%20not%20be%20said%20that%20Gopro%20have%20good%20quality%20products%20anymore.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-154541%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-154541%22%20slang%3D%22en-US%22%3EAny%20update%20on%20a%20date%3FI%20experience%20similar%20problems%20with%202.7K%20at%2030fps.%20A%20few%20months%20ago%20I%20did%20not%20have%20this%20problem%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-155627%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-155627%22%20slang%3D%22en-US%22%3EHi%20AllI%20am%20facing%20the%20same%20issue%20for%20Android%20app%20with%20Samsung%20A5%20Phone%20and%20Samsung%20S2%20TabletI%20am%20on%20vacation%20in%20Philippines%20at%20the%20moment%20and%20have%20major%20problem%20with%20Quik%20App%20and%20videos.%20My%20problem%20is%20following...After%20importing%20my%20videos%20with%20a%20lengh%20of%20up%20to%2025sec%2C%20Quik%20only%20show%20up%20to%208sec%20only%20and%20in%20middle%20of%20the%20video%20the%20movie%20is%20hanging%20and%20flickering.This%20was%20never%20happen%20before%20and%20deleting%20and%20installing%20the%20Quik%20App%20new%20doesn't%20help.Has%20anyone%20an%20idea%20what%20can%20cause%20this%20issue%2C%20so%20I%20can%20have%20the%20full%20lengh%20of%20my%20videos%20available%20and%20maintain%20them%20by%20my%20own%3FThanks%20in%20advance%20for%20you%20answerRegardsMikel%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-171865%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171865%22%20slang%3D%22en-US%22%3EI%20am%20having%20these%20same%20issues.%20Is%20there%20a%20fix%20yet%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-174241%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-174241%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60559%22%20target%3D%22_blank%22%3E%40mchinson%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20try%20these%20troubleshooting%20steps%3A%3C%2FP%3E%0A%3COL%3E%0A%20%3CLI%3EReset%20your%20camera's%20software%20by%20following%20the%20instructions%26nbsp%3Bhere%26nbsp%3Bto%20make%20sure%20you%20are%20on%20the%20latest%20version.%3C%2FLI%3E%0A%20%3CLI%3EConfirm%20you%20are%20on%20the%20latest%20version%20of%20GoPro%20App%26nbsp%3Bby%20re-downloading%20through%20the%20App%20Store.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3ESave%20your%20files%20to%20a%20computer%2C%20then%20erase%2Fformat%20your%20SD%20card%20and%20take%20some%20test%20footage%20and%20try%20again.%3CEM%3E%26nbsp%3BPlease%20also%20ensure%20you%20are%20using%20a%20reliable%20SD%20card%20by%20taking%20a%20look%20at%20our%20recommended%20list%26nbsp%3Bhere.%3C%2FEM%3E%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EIf%20you%20have%20finished%20going%20through%20these%20steps%20and%20your%26nbsp%3Bare%20still%20getting%20the%20same%20issue%2C%20please%20contact%20our%20Support%20Team%20for%20further%20assistance.%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks!%3C%2FP%3E%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198048%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198048%22%20slang%3D%22en-US%22%3E%3CP%3EHaving%20the%20same%20problem%20here%20on%20the%20lighting%20quikkey%2C%20any%20update%20from%20gopro%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198054%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198054%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20would%20be%20best%20if%20you'll%20get%20in%20touch%20with%20a%20GoPro%20Customer%20Support%20representative%20instead.%26nbsp%3B%3CBR%20%2F%3E%20They%20might%20have%20a%20resolution%20for%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHere's%20the%20GoPro%20Support%20Link%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198091%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198091%22%20slang%3D%22en-US%22%3E%3CP%3EYes%3C%2FP%3E%3CP%3Eive%20tried%20on%20am%20iPad%2C%20iPad%20Pro%2C%20iPhoneX%20iPhone%206S.%20All%20the%20same.%20I%20get%20blank%20thumbnails%20for%20everything.%20Photos%20and%20videos.%20I%20haven%E2%80%99t%20done%20as%20much%20testing%20as%20yourself.%20But%20your%20bad%20list%20seems%20to%20match%20what%20I%20usually%20use.%20%26nbsp%3BI%20took%20pics%20on%20both%20a%20session%205%20and%20GoPro%20hero%20black.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198181%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198181%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F52186%22%20target%3D%22_blank%22%3E%40bradleyc418%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20just%20responded%20to%20your%20other%20post.%20Have%20you%20reached%20out%20to%20Support%20team%20regarding%20this%3F%20Please%20contact%20our%20Support%20team%20for%20a%20more%20personalized%20support.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-210068%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-210068%22%20slang%3D%22en-US%22%3E%3CP%3ECan%20I%20import%20audio%20only%20from%20my%20mini%20sad%20card%20using%20the%20Quik%20key%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-210092%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-210092%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68169%22%20target%3D%22_blank%22%3E%40superpeak27043%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20feature%20is%20currently%20not%20supported.%20You%20can%26nbsp%3Bsend%20a%20feedback%20or%20recommendation%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Ffeedback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Ffeedback%3C%2FA%3E%20so%20our%20team%20can%20explore%20into%20possibility%20of%20this%20feature%20being%20included%20in%20the%20future.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214227%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214227%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problems%20here.%20Cannot%20import%2C%20blank%20thumbnails%2C%20corrupted%20files%2C%20cannot%20download.%20I%E2%80%99m%20using%20a%20SanDisk%20Extreme%20v30%2064Gb%20which%20is%20on%20the%20supported%20list%2C%20I%E2%80%99ve%20tried%20two%20different%20iOS%20devices%2C%20two%20different%20app%20installs%2C%20formatted%20the%20card%20both%20in%20my%20PC%20and%20in%20the%20camera.%20Tried%20changing%20the%20recording%20format%20down%20to%201080.%20Still%20having%20issues.%20This%20piece%20of%20hardware%20and%2For%20app%20is%20garbage.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214295%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214295%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20since%20posting%20this%20a%20couple%20of%20weeks%20ago%2C%20I've%20been%20experimenting%20to%20try%20and%20find%20a%20pattern.%20The%20short%20story%20version%20is%20there%20isn't%20one%20but%20I%20did%20find%20something%20interesting%20that%20might%20determine%20the%20issue%20to%20be%20in%20the%20files%2C%20not%20the%20app%20or%20the%20Quik%20Key%20itself.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESimilar%20to%20what%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69183%22%20target%3D%22_blank%22%3E%40nicedive2220%3C%2FA%3E%26nbsp%3Bdescribed%2C%20I've%20tried%20two%20variations%20of%20everything%2C%20including%20two%20different%20Quik%20Keys%2C%20I%20ordered%20a%20new%20one%20when%20I%20couldn't%20find%20my%20old%20one%2C%20which%20reappeared%20as%20soon%20as%20the%20new%20one%20turn%20up%20of%20course!%20%3A-)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20two%20different%20devices%2C%20iPhone%208%20Plus%20and%20iPad%20mini%204%2C%20two%20different%20GoPro's%2C%20Hero%205%20Black%20and%20Hero%205%20Session%2C%20two%20different%20SD%20Cards%2C%20both%20Sandisk%20but%20one%20Extreme%20and%20Extreme%20Pro%2C%20I've%20tried%20almost%20every%20different%20resolution%20and%20frame%20rate%20and%20no%20matter%20which%20of%20these%20combinations%20I%20try%2C%20it%20will%20work%20completely%20randomly.%20Unplugging%20it%20in%2C%20not%20working%2C%20unplugging%2C%20force%20close%20app%2C%20repeat%2C%20repeat%20a%20dozen%20times%20then%20it%20suddenly%20works.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20I%20also%20have%20another%20device%20that%20is%20almost%20identical%20to%20the%20Quik%20Key%20but%20it%20is%20from%20Lexar.%20Yesterday%20I%20opened%20the%20files%20on%20the%20GoPro%20Quik%20Key%20and%26nbsp%3Bhad%20the%20same%20issue%2C%20opened%20the%20same%20files%20on%20the%20Lexar%20one%20and%20it%20also%20failed%20in%20the%20same%20way.%20It%20opened%20a%20couple%20of%20the%20files%20but%20then%20crashed%20on%20one%20particular%20file.%20One%20of%20the%20files%20that%20were%20a%20continuation%20file%2C%20that%20is%20bigger%20than%204gb%20so%20it%20splits%20the%20file.%20So%20both%20the%20GoPro%20and%20the%20Lexar%20card%20reader%2C%20both%20failed%20on%20the%20same%20file.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20may%20actually%20be%20in%20the%20metadata%20of%20the%20file%20itself%2C%20not%20the%20app%20or%20the%20Quik%20Key.%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileysurprised%22%20id%3D%22smileysurprised%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-surprised.png%22%20alt%3D%22Smiley%20Surprised%22%20title%3D%22Smiley%20Surprised%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-223598%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-223598%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20it's%20definitely%20a%20file%20structure%20problem%2C%20it's%20not%20the%20key%20itself.%20While%2C%20yes%2C%20I%20am%20using%20the%20same%20key%20here%20to%20read%20these%20two%20cards%2C%20the%20same%20pattern%20exists%20on%20two%20separate%20cards%2Fcameras%20triggered%20from%20a%20single%20source%2C%20a%20Smart%20Remote.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20setup%20is%20a%20Hero%205%20Session%20and%20a%20Hero%205%20Black%2C%20both%20connected%20to%20the%20same%20remote.%20The%20ride%20was%20to%20work%20for%20just%20under%20an%20hour%20where%20I%20stopped%20the%20started%20the%20cameras%20a%20few%20times%20during%20the%20trip.%20Coincidently%2C%20or%20not%2C%20the%20same%20files%20are%20not%20readable%20via%20the%20Quik%20Key.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%2C%20this%20may%20be%20pure%20coincident%20but%20everything%2C%20including%20what%20I%20posted%20previously%2C%20is%20pointing%20towards%20the%20Quik%20Key%20not%20being%20the%20actual%20issue%20but%20the%20files%20themselves%20and%20the%20way%20they%20are%20written.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPersonally%2C%20I%20think%20all%20of%20the%20issues%20I%20have%20with%20GoPro%20cameras%20are%20to%20do%20with%20the%20way%20the%20metadata%20is%20written%20into%20the%20movie%20files.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENext%20step%20is%20to%20work%20out%20if%20the%20failed%20files%20are%20only%20the%20ones%20with%20certain%20metadata%2C%20like%20highlights.%20I%20use%20voice%20commands%20to%20highlight%20videos.%20My%20next%20bet%20is%20that%20it's%20those%20files%20that%20have%20failed...%3CIMG%20class%3D%22emoticon%20emoticon-smileysurprised%22%20id%3D%22smileysurprised%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-surprised.png%22%20alt%3D%22Smiley%20Surprised%22%20title%3D%22Smiley%20Surprised%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F4529i80A417F41F0DA94F%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Hero%205%20Session%22%20title%3D%22Hero%205%20Session%22%20%2F%3E%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F4530i0A85B6AEA990E90B%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22fullsizeoutput_6db.jpeg%22%20title%3D%22fullsizeoutput_6db.jpeg%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-224584%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224584%22%20slang%3D%22en-US%22%3E%3CP%3EInteresting%20findings%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67567%22%20target%3D%22_blank%22%3E%40nmd351%3C%2FA%3E.%20Thank%20you%20for%20sharing.%20Please%20keep%20us%20posted%20on%20how%20it%20goes%20with%20testing%20whether%20Hilights%20have%20an%20impact.%20Many%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-224586%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224586%22%20slang%3D%22en-US%22%3E%3CP%3EFYI%2C%20I%20am%20using%20a%20GoPro%204%20Silver%20and%20a%20GoPro%203%20black%20and%20have%20this%20exact%20same%20issue%20and%20I%20do%20not%20use%20hightlights%20of%20any%20kind%20so%20you%20can%20rule%20that%20out%20as%20being%20the%20issue.%20I%20have%20tried%20several%20different%20cards%20on%20the%20compatibility%20list%20and%20all%20kinds%20of%20other%20tricks%20including%20lowering%20the%20camera%20resolution%20and%20FPS%20settings%20to%20no%20avail.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-224678%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224678%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20posted%20an%20update%20to%20this%20issue%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Mobile%2FQuik-Key-fails-for-secondary-files-long-videos-only-successfully%2Ftd-p%2F223991%26nbsp%3B%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Mobile%2FQuik-Key-fails-for-secondary-files-long-videos-only-successfully%2Ftd-p%2F223991%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThat%20post%20details%20the%20successful%26nbsp%3Bdiagnosis%20plus%20a%20workaround.%20The%20short%20version%20is%20that%20is%20has%20to%20do%20with%20the%20continuation%20files%20when%20they%20reach%20the%204GB%20limit.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-226624%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-226624%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20this%20same%20issue.%20I%20reached%20out%20to%20support%20and%20they%20sent%20me%20a%202nd%20quik%20key.%20I%20wish%20i%20could%20say%20the%202nd%20key%20worked%20but%20it%20didn't...%20same%20issue.%20Same%20exact%20look%20as%20the%20above%20photos%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20video%20that%20is%20long%20enough%20to%20create%20chapters%20does%20this.%20If%20you%20shoot%20shorter%20videos%20that%20will%20be%20less%20than%204gb%2C%20you%20will%20not%20have%20an%20issue.%20This%20is%20such%20a%20pain.%20The%20only%20way%20to%20get%20the%20videos%20that%20have%20chapters%20to%20my%20phone%20is%20to%20transfer%20over%20wifi%20from%20my%20gopro%20itself...%20which%20is%20slow%20and%20defeats%20the%20purpose%20of%20the%20quik%20key.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESuch%20a%20pain%20and%20a%20disappointment.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-226695%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-226695%22%20slang%3D%22en-US%22%3E%3CP%3Efound%20a%20solid%20workaround...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWith%20you%20main%20explanation%20it%20helped%20me%20figure%20out%20a%20solution.%20The%20only%20files%20that%20are%20missing%20a%20.THM%20files%20are%20the%20mp4%20files%20that%20are%20part%20of%20chapters%20(GP***.mp4).%20I%20took%20a%20copy%20of%20a%20.THM%20file%20from%20the%20main%20GOPR%20and%20remaned%20it%20to%20the%20same%20name%20as%20the%20GP***.THM...%20believe%20it%20or%20not%20the%20videos%20now%20showed%20when%20using%20the%20quik%20key%20but%20as%20expected%20they%20have%20the%20wrong%20thumbnail%20picture.%3C%2FP%3E%3CP%3EI%20then%20found%20a%20thumbnail%20creator%20app%20called%20'video%20thumbnals%20maker'%20which%20i%20can%20create%20a%20thumbnail%20from%20the%20video.%20This%20created%20a%20.jpg%20thumbnail%20for%20that%20specific%20GP%20chapter%20.mp4.%20I%20then%20renamed%20them%20all%20from%20.jpg%20to%20.THM...%3C%2FP%3E%3CP%3EBINGO...%20all%20videos%20worked%20from%20the%20quik%20key%20and%20displayed%20a%20good%20thumbnail%20for%20use%20and%20editing.%3C%2FP%3E%3CP%3Eso...%20GoPro...%20PLEASE%20FIX%20THIS.%20we%20have%20identified%20an%20issue%2C%20and%20a%20workaround.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227283%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Key%20-%20Import%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227283%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72602%22%20target%3D%22_blank%22%3E%40rconner7%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20very%20much%20for%20all%20the%20information%20shared.%3C%2FP%3E%0A%0A%3CP%3EThis%20has%20been%20forwarded%20to%20the%20team%20in%20charge%20and%20we%20will%20be%20checking%20on%20this%20further.%3C%2FP%3E%0A%0A%3CP%3EPlease%20continue%20to%20check%20our%20website%20for%20updates.%3C%2FP%3E%0A%0A%3CP%3EWe'll%20also%20get%20this%20thread%20updated%20once%20we%20hear%20from%20them.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20Regards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Hiker
Posts: 16

Quik Key - Import Issues

I have:

Hero 5

iPhone 7+ 128GB

Quik Key

GoPro App

All Apps/Firmware/iOS Up to date.

 

Issue:

Previously I could import all my video's recorded on my Hero 5, from the Quik Key into my iPhone. To clarify 'all'. However, it seems after the GoPro App was updated last week, it no longer converts any videos which the iPhone couldn't play, when using the Quik Key. The only way to get these videos onto my iPhone is to connect via wifi on the App, which takes ages. 

 

This is what successfully transferred via the Quik Key:

720P 120FPS

720P 100FPS

720P 50PFS

720P 25FPS

960 50FPS

960 120FPS

1080 25FPS

1080 50FPS

1440 50FPS

2.7 25FPS

 

And Failed:

4K 25

4K 24

2.7 50

1440 80

1080 120

1080 90

1080 80

720 240

 

This link, states that they all should work whether importing via Quik Key or GoPro App

https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

 

Anyone else experiencing this?

Thanks

 

GoPro
Posts: 3,924

Re: Quik Key - Import Issues

Hey @mossesque,

 

Are you still running into this issue? I do not have my Quik Key handy but it is something I could test tonight. I will also run this by our App Team to see if this is something they have seen.

 

Best,

Ryan

Hiker
Posts: 16

Re: Quik Key - Import Issues

Hi Ryan,

 

Yeah, still having the same issue, only the video formats I've mentioned above will import via the Quik Key, everything else fails.

 

Hope you have the same issue, and can escalate to App Team, when I have a online Chat customer support, they also had the same issue.

 

Thanks

 

Dan

Hiker
Posts: 16

Re: Quik Key - Import Issues

Hi Ryan.

 

Any update from the App team.

GoPro
Posts: 3,924

Re: Quik Key - Import Issues

Hey @mossesque

 

The team is aware of the issues and a fix is in progress. However there is no date yet for the fix. Once I hear any more I will let you know!

 

Cheers,

Ryan

Hiker
Posts: 9

Re: Quik Key - Import Issues

I cant transfer 2,7 60 fps "file not supported". I also get this message often when I transfer 1080 but it works trying a few times. Don´t you try the products before you let them go on the market? I have been spending a lot of money now on gopro (hero 6) that isnt working correct. I feel that it can not be said that Gopro have good quality products anymore.

Tourist
Posts: 4

Re: Quik Key - Import Issues

Any update on a date?

I experience similar problems with 2.7K at 30fps. A few months ago I did not have this problem
Tourist
Posts: 4

Re: Quik Key - Import Issues

Hi All
I am facing the same issue for Android app with Samsung A5 Phone and Samsung S2 Tablet

I am on vacation in Philippines at the moment and have major problem with Quik App and videos. My problem is following...

After importing my videos with a lengh of up to 25sec, Quik only show up to 8sec only and in middle of the video the movie is hanging and flickering.

This was never happen before and deleting and installing the Quik App new doesn't help.

Has anyone an idea what can cause this issue, so I can have the full lengh of my videos available and maintain them by my own?

Thanks in advance for you answer

Regards
Mikel