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Tourist
Posts: 2
Accepted Solution

Quik Android stuck loading presets

I am trying to start editing a video with Quik.  I finished editing one video this morning, and then started another one.  All of a sudden it isn't able to load the presets, or do any of the automated cutting/music/anything.  I can't edit anything now, as it needs to load these things before any editing is possible...

I have tried turning the phone off and on again, clearing app cache, and uninstalling/reinstalling Quik (losing all my project files...).  I have tried creating a basic video with only one 10 second clip.  Nothing is working.  

Please help.  I just want Quik to do something.  Anything.
Thanks.


Accepted Solutions
Tourist
Posts: 2

Re: Quik Android stuck loading presets

Hi thanks for the reply.

It turned out to be the file format somehow.  I was using video files copied from another phone.  They were viewable, but somehow not editable... Eventually sent the videos to myself with WhatsApp, and then they were fine, after compression.  Possibly it was the file size, as on of them was over 300MB...

View solution in original post


All Replies
GoPro
Posts: 2,228

Re: Quik Android stuck loading presets

Sorry to hear about the trouble, @rockytree67104. Are you getting any error or prompt message after opening a new project? Can you please post a screenshot showing the issue?

 

In addition to this, please provide us the following details for reference:

  • Quik for Mobile version installed
  • Mobile Device Model
  • Android version installed

 

Hoping to hear back from you.

 

Ann

Tourist
Posts: 2

Re: Quik Android stuck loading presets

Hi thanks for the reply.

It turned out to be the file format somehow.  I was using video files copied from another phone.  They were viewable, but somehow not editable... Eventually sent the videos to myself with WhatsApp, and then they were fine, after compression.  Possibly it was the file size, as on of them was over 300MB...

GoPro
Posts: 2,228

Re: Quik Android stuck loading presets

@rockytree67104, I see. This article about the supported file types in Quik for Mobile might also help as for your future reference.

GoPro
Posts: 382

Re: Quik Android stuck loading presets

Glad to hear it all worked out :))