Quik Android projects crashes [ New ]

[nobleblaze2066]

I can't edit my projects with Quik Android app on Huawei P10 device.

I created a video about the bug:

https://photos.app.goo.gl/5ZoppkjK7s4UxgJ2A

What is the problem or solution?

[aragon1006]

Hello @nobleblaze2066

Sorry for any trouble caused.

Please go over the steps on https://gopro.com/help/articles/question_answer/Quik-for-mobile-Crashes

Let us know how it goes.

Thanks!

Ej

[nobleblaze2066]

The tips on this page are too general or not specific to my case.

Please answer:

Have I lost my projects? Can I never edit again?

If I reinstall it completely, I lose the project. I don't want to lose these.

If that is the case then it makes no sense to use the application anymore, as it is useless. 

[aenriquez]

@nobleblaze2066, we'd like to gather more details to help further isolate the issue. When did the problem start? Were there changes in your phone that happened before you experienced the issues in the app?

Additionally, what's the version of Quik for Mobile installed on your phone? What's the Android versions installed?

[ceciliad235]

Im having the same issue. I have been using the app for over a week creating this one video and when i tried to go in literally 3 hrs ago it stopped working. Keeps crashing even if i create a new video it is crashing. I have an Android.

[aenriquez]

@ceciliad235, sorry to hear about the trouble. Have you already gone through the troubleshooting suggestions here?

[nobleblaze2066]

• I created a project with a lot of images (no video, just images).
• It was ~03:20 minutes long.
• The editing process was ~3 hours.
• I could export it, saved to device. That was all right.
• After, the next day I wanted to edit the project again with the "Duplicate and edit" function.
• From now on, the project was no longer editable.

In addition, no special events have occurred.

Versions:

• Quik Android app version is 5.0.7.4057-000c9d44b4
• Android version is 9
• Device modell is Huawei P10 VTR-L29
• Build-version is 9.1.0.252(C432E1R1P9pach02)

It may still be important: After editing on the phone no longer worked, so I re-created the whole project on an older Samsung Tab. There isn't similar problem with editing (similar images, similar effects, similar long project).

[aenriquez]

@nobleblaze2066, sorry for the delayed response. By any chance, before selecting "duplicate and edit" in the Quik app, did you delete some of the contents in your mobile device's gallery folder? You will not be able to edit the project again after saving it if the contents are no longer accessible on your phone.