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%3CLINGO-SUB%20id%3D%22lingo-sub-365465%22%20slang%3D%22en-US%22%3EQuik%20Android%20app%20crashing%20When%20trying%20to%20edit%20story%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365465%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20reading%20through%20several%20post%20about%20the%20Android%20app%20crashing%20when%20trying%20to%20edit%20a%20quik%20video.%20Rather%20than%20getting%20the%20same%20answers%2C%20are%20there%20any%20updates%20on%20any%20updates%20in%20progress%3F%20I%20have%20been%20trying%20over%20and%20over%20for%20weeks%20with%20no%20luck.%3CBR%20%2F%3E%3CBR%20%2F%3EGoogle%20Pixel%202%3CBR%20%2F%3EAndroid%20Version%209%3CBR%20%2F%3EApp%20Version%205.0.7.4057-000c9d4b4%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-365465%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-366626%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20Android%20app%20crashing%20When%20trying%20to%20edit%20story%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-366626%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109988%22%20target%3D%22_blank%22%3E%40stoutvista58583%3C%2FA%3E.%20If%20you%20haven't%26nbsp%3Byet%2C%20update%20to%20the%20latest%20version%20of%20Quik%20for%20mobile.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20Settings%20in%20the%20Quik%20for%20mobile%20app.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22More%2C%22%20select%20%22Quik%20in%20the%20Settings%20App%2C%22%3C%2FLI%3E%0A%20%3CLI%3EThen%20select%20%22Storage.%22%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3ETap%20%22Clear%20Cache%22%20(Not%20Clear%20Data)%3C%2FLI%3E%0A%20%3CLI%3ERestart%20the%20phone%20and%20continue%20editing%20in%20Quik.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20works%20out.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3

Quik Android app crashing When trying to edit story

I have been reading through several post about the Android app crashing when trying to edit a quik video. Rather than getting the same answers, are there any updates on any updates in progress? I have been trying over and over for weeks with no luck.

Google Pixel 2
Android Version 9
App Version 5.0.7.4057-000c9d4b4

GoPro
Posts: 7,857

Re: Quik Android app crashing When trying to edit story

Hello @stoutvista58583. If you haven't yet, update to the latest version of Quik for mobile.

 

If the issue persists,

  1. Go to Settings in the Quik for mobile app.
  2. Under "More," select "Quik in the Settings App,"
  3. Then select "Storage." 
  4. Tap "Clear Cache" (Not Clear Data)
  5. Restart the phone and continue editing in Quik. 

Let us know how it works out. 

Tourist
Posts: 3

Re: Quik Android app crashing When trying to edit story

I followed those steps from another post already and tried it again. The app still crashes. I posted the app version above as well.
GoPro
Posts: 7,857

Re: Quik Android app crashing When trying to edit story

Thank you for going through the recommended steps, and for the quick reply, @stoutvista58583. In which part of the editing process does the crashing happen? Is it when adding photos? or videos? We do not have any new update but we would appreciate any further information pertaining to the issue that we can use as we report this matter back to the team. Thanks!

Tourist
Posts: 3

Re: Quik Android app crashing When trying to edit story

I deleted all of my old videos and cleared the cache again and that seemed to work. I can now create new videos. Trying to edit the old ones seemed to be creating the issue.
GoPro
Posts: 7,857

Re: Quik Android app crashing When trying to edit story

Thank you for the update. It must have been due to the old ones being associated with the previous app version that exhibited crashing issues. Great to know that it is working now. Feel free tonpost should you habe further questions or concerns. Best regards!