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Tourist
Posts: 1
Accepted Solution

Quik 5.0 iOS - saving in 1080p video

Dears,

 

I am on iPhone 7 - Quik 5.0 - iOS 12.0 - when I check the option: "Save videos in 1080p HD" it takes inifnity to save a 1.11 minute video.

I rebooted the phones and it randomly stucks at 49% or 50%.

however the moment I disable the option of saving at 1080p HD - saving works just fine.

 

any ideas?

 

thanks!


Accepted Solutions
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GoPro
Posts: 988

Re: Quik 5.0 iOS - saving in 1080p video

Hi, 

Sorry about that. 

If the percentage is stuck: go back, exit your project and save it as a draft. It will be saved on the Quik Home.
Then kill the app completely, reboot your device.
Open Quik App, reopen the draft, change something: I suggest you use the video style RAW.
Try to move around some media + delete one media (photo or video), then export again. 

 

Hope this helps

View solution in original post


All Replies
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GoPro
Posts: 5,842

Re: Quik 5.0 iOS - saving in 1080p video

 

Hi @saadi5626,

 

I'd like to know. What is the original resolution of the photo/video? 

Also have you tried uninstalling and reinstalling the app?

 

Please let us know. 

 

 

Regards,

-Jay

Highlighted
GoPro
Posts: 988

Re: Quik 5.0 iOS - saving in 1080p video

Hi, 

Sorry about that. 

If the percentage is stuck: go back, exit your project and save it as a draft. It will be saved on the Quik Home.
Then kill the app completely, reboot your device.
Open Quik App, reopen the draft, change something: I suggest you use the video style RAW.
Try to move around some media + delete one media (photo or video), then export again. 

 

Hope this helps