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Hiker
Posts: 10

Quick stories not starring properly

Since the latest update when I start a Quick story all I see is a blue screen but I hear the music from a story. When I open the menu recent apps and directly select the GoPro app Quick stories works.
I use the latest version 6.0 of the GoPro app and a Huawei p20 pro with the latest Android Version.
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GoPro
Posts: 15,807

Re: Quick stories not starring properly

Hi @nayliz

 

See if clearing the app's cache will make a difference. **NO need to include data.

Let us know how it goes.

 

 

Thanks!

Ej

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Hiker
Posts: 10

Re: Quick stories not starring properly

Sorry for the late reply, but I'm back from my holiday now.
Clearing cache didn't help. I cleared both GoPro and Quick cache.
When all my data is back-upped i'll try if reinstallijg the app will help.
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Hiker
Posts: 10

Re: Quick stories not starring properly

Reinstalling didn't help.
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Tourist
Posts: 5

Re: Quick stories not starring properly

Have the same problem on a pixel 2.
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GoPro
Posts: 15,807

Re: Quick stories not starring properly

Hello @nayliz @antitolg

 

Do you still have the Quik app?

Would you be able to do a test edit and see if it will be successful?

 

Thanks!

Ej

 

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Tourist
Posts: 5

Re: Quick stories not starring properly

Yes, the quick app works fine. But the gopro app fails to produce any results in creating stories.
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Hiker
Posts: 10

Re: Quick stories not starring properly

Same here. It works fine.