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Sightseer
Posts: 2
Accepted Solution

Quick si chiude appena clicco sui video

Buongiorno, appena cerco di visualizzare o modificare un video l'app si chiude e ritorno sulla schermata del mio smartphone. L'ho appena scaricata e non ci sono aggiornamenti.

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GoPro
Posts: 1,078

Re: Quick si chiude appena clicco sui video

@activerang67145 

 

Sorry about the issue you are having.

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

 

If the app is crashing at start your best bet is to delete the app and try to install again.

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.

See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you give a try to GoPro App multi-clip editing functionality.

 

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level. 

Many more updates are planned to improve the global experience and add features! :) GoPro App is updated regularly.

View solution in original post


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GoPro
Posts: 5,663

Re: Quick si chiude appena clicco sui video

@activerang67145, sorry to hear about the trouble. Just to clarify, are you using the standalone Quik for Mobile app? Or the Multi-Clip Edit feature within the GoPro App? Try to clear cache on the app phone settings (just clear cache and not clear data) & restart your phone.
 

Highlighted
Sightseer
Posts: 2

Re: Quick si chiude appena clicco sui video

[ Edited ]
Thanks.
I've tried GoPro app and after a while it didn't save my modifies (e.g. it didn't cut one of the videos as I'd done). I don't know why. Then I downloaded Quik app but it doesn't work at all... I'll follow your suggest and tell you the result.
Highlighted
GoPro
Posts: 1,078

Re: Quick si chiude appena clicco sui video

@activerang67145 

 

Sorry about the issue you are having.

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

 

If the app is crashing at start your best bet is to delete the app and try to install again.

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.

See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you give a try to GoPro App multi-clip editing functionality.

 

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level. 

Many more updates are planned to improve the global experience and add features! :) GoPro App is updated regularly.