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Tourist
Posts: 3

Quick mural cloud backup

[ New ]

Hi everyone,

 

I have the Go Pro Quick App subscription and I've completed the backup of all the files in Mural but, once that I've deleted one of them from the phone memory, the file disappeared also from Mural!!!

How it's possible?

How can be called "cloud backup" if you cannot delete files in your phone memory otherwise you lose them also in the backup???

I hope there is a solution for that...

 

Andrea

GoPro
Posts: 29,576

Re: Quick mural cloud backup

[ New ]

Hi @stoutspiri65350

 

What version is the app on?

Which tab on the app did you delete the file from?

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Quick mural cloud backup

[ New ]
Hi, the version is the last one (8.11) and I've deleted a file (that was backed up) from the media section called "app"(where the others sections are "cloud", "phone" and "edits").

Thanks for your answer

Andrea
GoPro
Posts: 29,576

Re: Quick mural cloud backup

[ New ]

Hello! @stoutspiri65350 

 

Deleting the files from the App tab will also delete them on the Mural.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Quick mural cloud backup

[ New ]
Hello!
This means that Mural backup is completely useless... Which is the sense of it?
Thanks
Andrea
GoPro
Posts: 29,576

Re: Quick mural cloud backup

[ New ]

Hi @stoutspiri65350

 

For more information on Mural cloud backup, you may check GoPro Quik: Mural Cloud Backup

 

Thanks!

Ej