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Tourist
Posts: 3

Quick lines over every video

Hello

I don't have any other problems with the Quick app like crashing etc BUT there are lines on every video. At first I thought it's some sort of effect but no, every video with any template is covered with blurry lines, so it looks horrible and you can't understand what's on the video so it makes the app useless.

I didn't find any thread with this problem here. What is it and how can it be fixed?

Thank you
GoPro
Posts: 7,536

Re: Quick lines over every video

Hello @kristellak60. Sorry to hear about that. will you be able to post a photo or a short clip showing the issue? This will help us get a better look at what is going on. Thanks!

Tourist
Posts: 3

Re: Quick lines over every video

GoPro
Posts: 7,536

Re: Quick lines over every video

[ Edited ]

Thank you, @kristellak60. That is odd. Does it matter what the resolution of the video is, or where it is sourced from (say GoPro, or non-GoPro)? If you haven't yet, check if the same thing occurs with Raw (theme) and see as well if there is any part of the video that maybe too short (shorter than 1 second) or too long (longer than 1.30). Also, if you have an Android phone, try clearing cache (clear cach only, not data) from your phone's App settings. Let us know how it goes. Thanks!

GoPro
Posts: 400

Re: Quick lines over every video

[ Edited ]

@kristellak60 
Could you tell us the device / OS you are using?
Also: do you see those lines during preview and / or export?

If you use the app GoPro App and do the edit with it, do you have the same issue?
You may know that it is now possible to make multi-clip edits direclty in GoPro App - there's also an update of GoPro App coming soon.

Tourist
Posts: 3

Re: Quick lines over every video

Hi!

 

So now the problem only seems to appear with non-go pro videos. Go pro videos don't have those lines, but they tend to freeze every now and then. Unfortunately, go pro app is only for android 7 and up, which my phone doesn't support, so I can't use that either. 

GoPro
Posts: 400

Re: Quick lines over every video

Hi @kristellak60 I'm sorry to hear that, it seems that the device you are using may not be powerful enough to handle Quik App / GoPro App hence the issue you are having. :( If you get a chance, try on another device maybe...