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Tourist
Posts: 8

Quick app doesn’t work on ipad

[ New ]

Hello. Quick app doesn’t work on ipad since 3 of January. When I open app it works 1-2 seconds and then closes by itself. I checked all updates is installed. I tried to reboot the ipad, it still doesn’t work. I have plus subscription. What to do? Ipad pro, ios 15.1

 

I have a lot of materials in quick app that wasn't added in Mural and they are not in cloud so I affraid to loose it if I will reinstall the app. That why I need help from support. What to fo? I can't use gopro for 3 weeks already because of this error

GoPro
Posts: 32,145

Re: Quick app doesn’t work on ipad

[ New ]

Hi @gearsxb

 

The latest version of the GoPro Quik app on iOS is 10.6.

Please make sure to restart the device after the update.

 

Let us know how it goes with the new version.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

[ New ]

It,s already installed. I updated already Ipad and gopro quick up to 10.6 version. My problem is appeared after this update up to 10.6 version. I have been used about 4 years gopro quick and now it's broken. What to do? I have a lot of video from gopro, they were not added in Mural, so they are not in cloud storage. I affraid to loose it. I need help from technical support 

GoPro
Posts: 32,145

Re: Quick app doesn’t work on ipad

[ New ]

Thanks! @gearsxb

We'll have this shared with the team.

To further isolate this, can you please test if the same happens with another device/phone?

 

GoPro
Posts: 3,723

Re: Quick app doesn’t work on ipad

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Hi @gearsxb
Sorry about that, I would suggest that you wait out a bit for our update 10.7 to come out, we have several crash fixes that will be included. I believe it should be out this week.
Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

[ New ]

Unfortunately I have no opportunity to test this problem on another ipad, it's seems that it's problem only on my device because last QUICK update somehow has broken this app. I have gopro quick on iphone, it works there, but all my video and photo on the ipad. So I'm not available to use it or to save in somehow.

Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

[ New ]

It would be great, I wait for update. Is it will be available on this week already?

 

And another qustion: there is a function to delete or "Сгрузить приложение" (I don't know how it will be from Russian in English). Can it help? If I do it my photos and videos will be saved?

 

GoPro
Posts: 3,723

Re: Quick app doesn’t work on ipad

[ New ]

Hi,

 

Update 10.7 should be out sometimes this week, it's in review by Apple, once this is done, it'll go live. Restart your device after the udpate.

Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

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Thank you. What about my second question?

GoPro
Posts: 3,723

Re: Quick app doesn’t work on ipad

[ New ]
So I'm not sure I understood your other question. If you delete the app it will delete its content.
If you have a GoPro subscription all of your media are sent to the GoPro Cloud and you should have a Cloud tab.
If you have a Quik sub, only your Mural collections are sent but you don't have access to them per say.
Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

[ New ]

I have plus subscribtion but not all my content in Mural. So it's not in cloud and I can not let my content be deleted. Is it possible your technical suuport to help my concrete technical problem? I pay for gopro services but can not use it almost for month already...

GoPro
Posts: 3,723

Re: Quick app doesn’t work on ipad

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We need to wait for 10.7 to see how it goes on your iPad.
Tourist
Posts: 8

Re: Quick app doesn’t work on ipad

[ New ]

Ok. I will wait for update.

GoPro
Posts: 3,723

Re: Quick app doesn’t work on ipad

[ New ]
Hi,
10.7 is now available, how does it work for you? Please update from the AppStore page.