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Sightseer
Posts: 1

Quick app crashing

I have an iPhone X and when adding pic or videos it gets the the editing video stage then crashes. I have uninstalled and reinstalled and the problem persists. Both phone and app are completely up to date
GoPro
Posts: 9,511

Re: Quick app crashing

Hi @housey2532

 

Please go over the steps on Quik for mobile Crashes

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!
Ej

GoPro
Posts: 451

Re: Quick app crashing

Sorry about that, do try some of the tips given by @aragon1006.
Sometimes it does help. The kind of media you are using can also play a role, if you're using lots of 4K videos for example, it is possible that your device crashes because of memory issues.
Explorer
Posts: 11,667

Re: Quick app crashing

Are all the videos and pictures from a GoPro camera? Did you do any pre-editing in another app? For example, I've found that photos that have been edited with Snapseed and then added to Quik will cause a crash when trying to render the video.