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Tourist
Posts: 7
Accepted Solution

Quick app crashing

On my iPhone Xs Max the quick app crashes within 5 seconds of me opening it. I have uninstalled the app several times but the same thing keeps happening.

Accepted Solutions
GoPro
Posts: 7,868

Re: Quick app crashing

[ Edited ]

Hello Eveyone, 

 

Thank you for your feedback. I gather that everyone is using iPhone XS. Do you all have the 256GB storage capacity unit? Are you getting any error message when you attempt to use the Quik app for mobile?  Hope to hear back from you. 

 

Best regards, 
Marius

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GoPro
Posts: 454

Re: Quick app crashing

@goprokarma@rappefiets@rapidriver70145@rockystorm00108

 

Sorry about that: the app crashes at boot on iPhone XS and iPhone XS Max. We are working on compatibility with the new iPhones and will be shipping an update 5.0.1 soon. If you want to beta test it ask to join here: https://www.facebook.com/groups/quik.ios.beta/ 

I'll accept you and you'll get the beta when it's ready.

 

Cheers,

View solution in original post

GoPro
Posts: 454

Re: Quick app crashing

[ Edited ]

All Replies
GoPro
Posts: 9,547

Re: Quick app crashing

 

Hi @goprokarma

 

I have raised this to the team in charge.

I'll have this post updated once I have some information.

 

In most cases, crashing issues are fixed by an update.

Please make sure that you always have the latest version.

Continue to check our website for more updates.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Quick app crashing

[ Edited ]

Hi

 

Intrestingly enough my Quik app is also crashing. Iphone Xs Max 256GB is the phone used. IOS 12.

 

Same issue as the initial user. Any update yet?

 

 

Tourist
Posts: 7

Re: Quick app crashing

I think it is an issue with not currently campatable with the new phones.
Tourist
Posts: 3

Re: Quick app crashing

I have a similair problem, app crashes after I want to edit a playback. Then I have to reinstall because it keeps crashing. Running quik on iPhone Xs 256 gb.
Tourist
Posts: 3

Re: Quick app crashing

I am having the same problem, Quik will crash within a few seconds after the App starts. It's on a iPhone Max 512GB with iOS 12.

Quik works fine on my old iPhone and iPad.

 

Some times I can get it to work after a reboot / deleting all flash backs / reinstall APP, but it's not a sure fix.

GoPro
Posts: 7,868

Re: Quick app crashing

[ Edited ]

Hello Eveyone, 

 

Thank you for your feedback. I gather that everyone is using iPhone XS. Do you all have the 256GB storage capacity unit? Are you getting any error message when you attempt to use the Quik app for mobile?  Hope to hear back from you. 

 

Best regards, 
Marius

Tourist
Posts: 3

Re: Quick app crashing

Yes to XS, but mine is a 512GB

and there is no error message, just crash