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Tourist
Posts: 6

Re: Quick app crashing

Hi
I‘m using the iPhone XS 512GB and I‘ve the same problem since a few days. The Quik-App crashes in 5-10 seconds after opened it, I reinstalled the App 3 times, but still the same problem here. What‘s the problem?
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GoPro
Posts: 18,575

Re: Quick app crashing

 

Hi @firstclass1

 

Thank you for sharing the information. Our team is working on this crashing issue.

Please continue to check our website for updates.

 

 

Regards!

Ej

 

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Tourist
Posts: 10

Re: Quick app crashing

I was referred to your post since I also had problems with my app. The problem is different. My did not connect to WiFi. Here is what I did and it seems to fix my problem. Try it see if it works for you.
I uninstall the app. I performed a hard reset on the iPhone.
I reset the network setting on the GoPro.
Re-install the app and performed the new connection.
That seemed to have solved the problem. I tried all of the in separate and nothing worked. Did all of them together and it work. Hope it works for you too
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Sightseer
Posts: 1

Re: Quick app crashing

One more here... same problem on mu xs max 256gb 😞
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Tourist
Posts: 10

Re: Quick app crashing

I also have an iPhone XS Max and several of my apps. GoPro and none GoPro apps where not working correctly after transferring from my old phone to the new one. All of them so far are working perfect after deleting the apps. Performing a hard reset on the iPhone and than reinstalling the apps. You should all try doing this see if it works for you. I have the 256Gb and this has worked for me in the GoPro Ap. The Quik App. The Best Buy App. The Chase App and the PlayStation App. I did my old phone backup and restore to my new phone with my iMAC. I got a feeling something did not go correct in that process.
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Tourist
Posts: 1

Re: Quick app crashing

I have the same problem on iPhone XMax 512 GB

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Tourist
Posts: 8

Re: Quick app crashing

Same issue here any update to solve the problem
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GoPro
Posts: 1,510

Re: Quick app crashing

@royalvista0750 @coolmesa4620 We're working on it!