Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
GoPro
Posts: 1,538

Re: Quick app crashing

Thanks @victor86pr that's good to know. We're finishing up update 5.0.1 to send the fix.

Highlighted
Tourist
Posts: 7

Re: Quick app crashing

My Quick app is now working. I did not do anything. I do have on automatic update so I don’t know if there was an update.
Highlighted
GoPro
Posts: 1,538

Re: Quick app crashing

@goprokarma Nope we didn't publish the update yet ;) But good to hear that it's working now though!

Highlighted
Sightseer
Posts: 1

Re: Quick app crashing

Very strange. My app worked yesterday completely fine (iphone max) for a couple of hours and all of a sudden it started crashing. I reinstalled the app and it crashes every 5 minutes. I also lost all my previous videos. When I tried logging in it said I didn’t have an account (I created a second one). And finally, i don’t see a “restore my previous purchases” ... I believe I had an add on to remove the water mark st the end? Thank you
Highlighted
Tourist
Posts: 3

Re: Quick app crashing

Hi there, has this been updated as yet? Mine is the same 256gb Iphone xs

Cheers, Nick

Highlighted
GoPro
Posts: 6,097

Re: Quick app crashing

 

Hi @amg445,

 

Please uninstall and reinstall the app. 

Please let us know if that will work. 

 

 

Thanks,

-Jay 

Highlighted
Tourist
Posts: 3

Re: Quick app crashing

Hi there, tried that, and worked for a couple of minutes then back to crashing!

Highlighted
GoPro
Posts: 6,097

Re: Quick app crashing

 

Got it @amg445,

 

May I know if you're using a Wi-Fi or Mobile Data?

 

 

Thanks,

-Jay