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Sightseer
Posts: 2

Quick app crashing when creating videos from hero7 white

Hello everyone
I have OnePlus 6T. The Quick app crashes when I create a project with the automatic function of my new hero7 white. No problem for creating videos with files from my smartphone. I have already tried deleting cache, data and reinstalling. How can I fix? Thanks
GoPro
Posts: 7,862

Re: Quick app crashing when creating videos from hero7 white

Sorry to hear about a trouble, @pizzoo. The app could be having trouble processing one of the photos or videos you've imported from the camera. There are tips here that will help clear the issue. Let us know how it works out. Thanks!

Sightseer
Posts: 2

Re: Quick app crashing when creating videos from hero7 white

Either sharing only one photo with Quick I have the same crashing problem. Maybe it's due to the interaction between the two apps.
GoPro
Posts: 7,862

Re: Quick app crashing when creating videos from hero7 white

It could be the case, @pizzoo. Thank you for the update. We will submit this as a feedback to the team. There is a new version of the app that the team is working on. We will check back with you once it has been released to see if the issue is cleared completely. Best regards!