Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-367000%22%20slang%3D%22en-US%22%3EQUIK%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367000%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHey%20GoPro%20support%20team%2C%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3ERecently%20the%20Quik%20Apps%20fail%20to%20%22duplicate%20and%20edit%22%20and%20fail%20to%20open%20the%20file%20for%20save%20and%20edit%20within%207%20days.%3C%2FDIV%3E%3CDIV%3EThe%20apps%20version%20as%20per%20attached%20photo.%3C%2FDIV%3E%3CDIV%3EThank%20you%20for%20your%20support!%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E25%20July%202019%3C%2FDIV%3E%3CDIV%3EFrom%2C%20Soon%20Foo%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-367000%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-367143%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367143%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F110545%22%20target%3D%22_blank%22%3E%40sflew%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20clear%20cache%20on%20the%20app%20(phone)%20settings%20(just%20clear%20cache%20and%20not%20clear%20data)%20%26amp%3B%20restart%20your%20phone.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

QUIK APP ANDROID

Hey GoPro support team,

 
Recently the Quik Apps fail to "duplicate and edit" and fail to open the file for save and edit within 7 days.
The apps version as per attached photo.
Thank you for your support!
 
25 July 2019
From, Soon Foo
thumbnail.jpg
GoPro
Posts: 10,603

Re: QUIK APP ANDROID

Hi @sflew

 

Please clear cache on the app (phone) settings (just clear cache and not clear data) & restart your phone.

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: QUIK APP ANDROID

Hey Ej,

Thank you for the assist!
Still the same issue happened after tried.....
GoPro
Posts: 10,603

Re: QUIK APP ANDROID

Hi @sflew

 

Please reach out to our Support Team to move forward with this concern.

They are available by phone or chat through https://gopro.com/help/ContactUs      

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: QUIK APP ANDROID

Hey Ej,

Noted and Thank you!