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Tourist
Posts: 6

Re: Protunes vanished from app

I only have access to Apple products. 

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GoPro
Posts: 13,131

Re: Protunes vanished from app

Thank you for keeping in touch, @violentrunning. We are waiting for news from the team regarding this issue. We will update this thread as soon as we hear back. 

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Tourist
Posts: 6

Re: Protunes vanished from app

I've received an email from GoPro Support advising to re-update the firmware of my camera. They need to understand that this is not fixing the issue. 

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GoPro
Posts: 6,097

Re: Protunes vanished from app

 

Hi @violentrunning

 

We'll keep you posted. 

Right now we're checking and seems like this is due to iOS update. 

 

 

Regards,

-Jay 

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Tourist
Posts: 11

Re: Protunes vanished from app

Having the same problem here with my Hero3+ and on iPhone app.
All firmware up to date, tried reinstalling app but made no difference.
Am having no problems with my other camera though. (Session5)
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Hiker
Posts: 14

Re: Protunes vanished from app

I have not updated to IOS12 yet, I’m still using 11. I’ll try updating the camera again but this didn’t make any difference last time
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Tourist
Posts: 6

Re: Protunes vanished from app

Thank you @mariustanya and @graytree76514 for getting this issue fixed for us Hero 3+ users.

fixed.jpg
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Tourist
Posts: 11

Re: Protunes vanished from app

Second that. All good here now. Many thanks to all that got this fixed so quickly.
One little thing but not something that is ‘life or death’. The reset to default for ProTune seems to be failing but like I say, it’s not something critical. Just thought I’d give you a heads up.
Again, thanks for getting this sorted so quickly. 👍