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Sightseer
Posts: 1
Accepted Solution

Problems with quik for mobile

[ Edited ]

The app would be amazing but it seems to have a lot of bugs.

 
For example, I'm trying to create a video, I've added the contents, but I can only choose a couple of styles because the others throw out an error (see attached image). In another video, I've made it to use also other styles.
 
What's more, the saved video freezes in at least one point, sometimes more than one. If I re-edit the video and modify it, it freezes at another point... but freezes the same.
 
Thanks

Screenshot_20190121-080031.png

Accepted Solutions
Highlighted
GoPro
Posts: 10,731

Re: Problems wit quik for mobile

 

Hi @micheleb373

 

Are you working on an Android or an iPhone?

 

Here some suggestions in case of crashes:

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Update your device to the current operating system
  • Last resort: try to make a clean install BUT be aware that your videos in Quik for mobile will be deleted so make sure you save them to your camera roll first. However know that videos uploaded online are still there. Clean install can help, especially after an update.

For reference: Quik for mobile Crashes

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 10,731

Re: Problems wit quik for mobile

 

Hi @micheleb373

 

Are you working on an Android or an iPhone?

 

Here some suggestions in case of crashes:

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Update your device to the current operating system
  • Last resort: try to make a clean install BUT be aware that your videos in Quik for mobile will be deleted so make sure you save them to your camera roll first. However know that videos uploaded online are still there. Clean install can help, especially after an update.

For reference: Quik for mobile Crashes

 

Thanks!

Ej