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Tourist
Posts: 3

Problems downloading video ( only sound no image) gropro hero 8

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Just bought new mobile model Xiaomi M2103K19PG and GoPro Hero 8 at the same time/ same shop.

Very disappointed with downloading mídia from cloud to Quik mural for editing. All movies download with sound but no image. Tried different things and continue to be having same issue. How can this problem be solved?
GoPro
Posts: 29,783

Re: Problems downloading video ( only sound no image) gropro hero 8

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Hi @edys33575

 

What version is the app on?

Do you still remember the resolution used on these recordings?

To help isolate the issue, would you mind testing this on another phone?

 

Thanks!
Ej

Tourist
Posts: 3

Re: Problems downloading video ( only sound no image) gropro hero 8

[ New ]
Hi ! Thanks for the support.
The version is 8.9
The resolution I used was 4K/ 30.
I also tried 2.7/60 W and same problem. No image downloaded to the app. ( Only sound).
An interesting thing is that I was only able to download a video file shoot in Time lapsing mode.
I also tried changing video compression on the cam but also didn't work.
Will try in another android smart phone.
Will let you know it.
Thanks!
Tourist
Posts: 3

Re: Problems downloading video ( only sound no image) gropro hero 8

[ New ]
Hi ! I tried as you suggested in another Samsung Android device and the files downloaded with image and sound but very slow, sound and image not sincronized
GoPro
Posts: 29,783

Re: Problems downloading video ( only sound no image) gropro hero 8

[ New ]

Hi @edys33575

 

What is the model of the phone you have tried?

Can you please try changing the camera's Wi-FI Band?

See if it will make a difference. Go to Preferences>Connections> Wi-Fi Band

 

Thanks!

Ej