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Reply
Sightseer
Posts: 1

Re: Problemas A50 Samsung

No, it doesn't work, I've tried so times and nothing. I could fix the problem with another smartphone.
The problem is the Samsung A50, I don't know if Samsung customer support can help us.
Tourist
Posts: 9

Re: Problemas A50 Samsung

Semana passada saiu uma atualização para o Android no A50, mas mesmo após a instalação da mesma a Hero5 continua sem comunicar! muito chato isso. 

 

GoPro
Posts: 9,012

Re: Problemas A50 Samsung

Hi @saviobatista

 

Thanks for the update.

We'll have this shared to the team.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Problemas A50 Samsung

Tengo el mismo problema con el Samsung A50. Imposible conectar la app de Gopro Hero 6 Black. He probado resetear Gopro, resetear conecciones, desinstalar app y nada. También he comprobado que a un Iphone 8 y a un samsung A9 la app se ha conectado sin problemas con la misma Hero 6 Black. POR FAVOR SI ME PUEDEN AYUDAR. GRACIAS!!!

Sightseer
Posts: 1

Betreff: Problemas A50 Samsung

[ Edited ]

Ich habe auf Gopro firmware 1.80 installiert und auf Samsung A50 die ältere Gopro AppVersion 5.0 installiert.

 

Damit funktioniert wieder alles.

 

Tourist
Posts: 9

Betreff: Problemas A50 Samsung

Onde baixo esse firmware GoPro 1.8? o App estou usando o 6.0 (8108).

ainda não consegui comunicar.

Sightseer
Posts: 1

Re: Problemas A50 Samsung

Aún no hay solución del A50 con la GoPro7 Black?

GoPro
Posts: 7,603

Re: Problemas A50 Samsung

Hello Everyone, 

 

We just got an update from the team. The issue maybe associated with an issue on the Bluetooth of the A50s. Based on the android OS that you have, your device supports the latest version of the GoPro App. Whatever is causing the pairing to not be established does not seem to be a GoPro issue. There are instructions and information in the article below that might potentially fix the Bluetooth connectivity problem. 

 

Please have a go at the suggested steps here https://www.getdroidtips.com/common-samsung-galaxy-a50-problems/ . Let us know how it goes. Thanks!